Microsoft KB Archive/834112

Knowledge Base

You receive a "Move data process" error message when you try to install an Analysis Services service pack

Article ID: 834112

Article Last Modified on 11/21/2006

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APPLIES TO

• Microsoft SQL Server 2000 Analysis Services

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SYMPTOMS

When you try to install a Microsoft SQL Server 2000 Analysis Services service pack, the installation may not be successful, and you may receive the following error message:

An error occurred during the move data process: -132

You may also see the error message in the Olapsp.log file. By default, the Olapsp.log file is located in the <drive>\WINNT folder or in the <drive>\WINDOWS folder, depending on the operating system that is running on your computer. You may notice information that is similar to the following in the Olapsp.log file:

3-12-2002 15:56:37 Begin Setup
3-12-2002 15:56:37 Begin Initialize
3-12-2002 15:56:38   Interactive Mode
3-12-2002 15:56:38   Intel X86
3-12-2002 15:56:38 
3-12-2002 15:56:38   Windows 2000
3-12-2002 15:56:38   Media Version: 8.0.534.0
3-12-2002 15:56:38   English
3-12-2002 15:56:38   Media Locale: 1033
3-12-2002 15:56:38   Computer Name: XRT
3-12-2002 15:56:38 End Initialize
3-12-2002 15:56:38 Begin Can_Install
3-12-2002 15:56:38   Previous Install Detected
3-12-2002 15:56:38     Location: C:\Program Files\Microsoft Analysis Services
3-12-2002 15:56:38     Version: 8.0.1.94
3-12-2002 15:56:38     Locale: 1033
3-12-2002 15:56:38   Server Installed
3-12-2002 15:56:38   Manager Installed
3-12-2002 15:56:38   DSO Installed
3-12-2002 15:56:38   Client Installed
3-12-2002 15:56:38   TEMP Dir: C:\DOCUME~1\ADMINI~1.XRT\LOCALS~1\Temp
3-12-2002 15:56:38 End Can_Install
3-12-2002 15:56:38 Begin Show Dialogs
3-12-2002 15:56:41 End Show Dialogs
3-12-2002 15:56:41 Begin Install
3-12-2002 15:56:41 Stop MSSQLServerOLAPService Service
3-12-2002 15:56:41   The service was unable to stop [1062]
3-12-2002 15:56:43 Stop WinMgmt Service
3-12-2002 15:56:43   The service was unable to stop [1062]
3-12-2002 15:56:45 Setup is installing Microsoft Data Access Components (MDAC) 
...
3-12-2002 15:56:45 > C:\sql2ksp2\msolap\install\sqlredis.exe /Q:A /R:N
3-12-2002 15:57:09 Selected Components:
3-12-2002 15:57:09   Server
3-12-2002 15:57:09     SQLTools
3-12-2002 15:57:09       Res
3-12-2002 15:57:09       ResLoc
3-12-2002 15:57:09   Manager
3-12-2002 15:57:09     Res
3-12-2002 15:57:09     ResLoc
3-12-2002 15:57:09   DSO
3-12-2002 15:57:09     Res
3-12-2002 15:57:09     ResLoc
3-12-2002 15:57:09   Client
3-12-2002 15:57:09     Res
3-12-2002 15:57:09     ResLoc
3-12-2002 15:57:09   Repository
3-12-2002 15:57:09 Component Move Data
3-12-2002 15:57:10 An error occurred during the move data process: -132
3-12-2002 15:57:17 Stop MSSQLServerOLAPService Service
3-12-2002 15:57:17   The service was unable to stop [1062]
3-12-2002 15:57:19 End Setup

CAUSE

This problem may occur when the service pack installation cannot update certain files that are used by the other services that are running on the computer. The other services may use Open Database Connectivity (ODBC).

WORKAROUND

To work around this problem, stop all the services that are running on the computer and that may use ODBC, and then install the Analysis Services service pack. To make sure that all the services are stopped, follow these steps:

1. Change the Startup Type of the following services to Manual:
   • Antivirus services
   • FTP Publishing service
   • Internet Information Services (IIS) Admin service
   • Microsoft Operations Manager (MOM)
   • Simple Network Management Protocol (SNMP) service
   • SQL Server services, including the MSSQLServer service
   • Terminal Services
   • Windows Management Instrumentation (WMI) service
   Note This list may not include all the services that may cause this problem.
2. Restart the computer.

REFERENCES

For more information about the services that may use ODBC, click the following article number to view the article in the Microsoft Knowledge Base:

183692 PRB: SQL Server Setup appears to stop responding

814462 PRB: Analysis Services 2000 Service Pack 3 setup is not successful because the RootDir value is missing

Keywords: kbsetup kbservice kberrmsg kbprb KB834112

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