Article ID: 831276
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When you try to use your e-mail client to connect to your Microsoft Exchange 2000 Server computer, you may not be able to access your mailbox.
When you view the application event log on the Exchange 2000 server, you see events that are similar to the following:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this Number time(s). The following corrective action will be taken in 0 milliseconds: No action.
CAUSE
This problem may occur if the information store on your Exchange 2000 computer has crashed. The information store may crash if a rule on one of the mailboxes in the information store has been corrupted.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
30-Oct-2003 04:37 6.0.6529.0 3,915,776 Cdoex.dll
30-Oct-2003 04:30 6.0.6529.0 851,968 Davex.dll
30-Oct-2003 04:30 6.0.6529.0 53,248 Davexpc.dll
30-Oct-2003 04:26 6.0.6529.0 131,072 Drviis.dll
30-Oct-2003 04:27 6.0.6529.0 577,536 Dsaccess.dll
30-Oct-2003 03:35 6.0.6529.0 184,320 Dscmsg.dll
30-Oct-2003 03:36 6.0.6529.0 962,560 Emsmdb32.dll
30-Oct-2003 04:29 6.0.6529.0 2,179,072 Ese.dll
30-Oct-2003 04:29 6.0.6529.0 40,960 Eseperf.dll
09-Sep-2003 01:18 6,991 Eseperf.hxx
30-Oct-2003 04:29 391,634 Eseperf.ini
30-Oct-2003 04:37 6.0.6529.0 3,575,808 Excdo.dll
30-Oct-2003 04:26 6.0.6529.0 90,112 Eximap4.dll
30-Oct-2003 04:27 6.0.6529.0 262,144 Exmime.dll
30-Oct-2003 03:16 6.0.6529.0 176,128 Exnntp.dll
30-Oct-2003 04:30 6.0.6529.0 143,360 Exodbesh.dll
30-Oct-2003 04:30 6.0.6529.0 57,344 Exodbpc.dll
30-Oct-2003 04:30 6.0.6529.0 200,704 Exodbprx.dll
30-Oct-2003 04:30 6.0.6529.0 2,179,072 Exoledb.dll
30-Oct-2003 04:24 6.0.6529.0 81,920 Exosal.dll
30-Oct-2003 04:26 6.0.6529.0 32,768 Expop3.dll
30-Oct-2003 04:27 6.0.6529.0 32,768 Exproto.dll
30-Oct-2003 04:30 6.0.6529.0 307,200 Exprox.dll
30-Oct-2003 03:39 6.0.6529.0 143,360 Exschema.exe
30-Oct-2003 04:30 6.0.6529.0 315,392 Exsmtp.dll
30-Oct-2003 03:41 6.0.6529.0 675,840 Exwform.dll
30-Oct-2003 03:17 6.0.6529.0 180,224 Exwin32.dll
30-Oct-2003 03:39 6.0.6529.0 40,960 Febecfg.dll
30-Oct-2003 04:26 6.0.6529.0 32,768 Iisif.dll
30-Oct-2003 04:27 6.0.6529.0 135,168 Iisproto.dll
30-Oct-2003 04:28 6.0.6529.0 61,440 Imap4be.dll
30-Oct-2003 03:42 6.0.6529.0 319,488 Imap4evt.dll
30-Oct-2003 03:41 6.0.6529.0 126,976 Imap4fe.dll
30-Oct-2003 04:26 6.0.6529.0 126,976 Imap4svc.dll
30-Oct-2003 04:27 6.0.6529.0 40,960 Jcb.dll
30-Oct-2003 03:16 6.0.6529.0 49,152 Mdbevent.dll
30-Oct-2003 03:33 6.0.6529.0 2,289,664 Mdbmsg.dll
30-Oct-2003 03:18 6.0.6529.0 32,768 Mdbrole.dll
30-Oct-2003 03:36 6.0.6529.0 909,312 Mdbsz.dll
30-Oct-2003 04:27 6.0.6529.0 24,576 Mdbtask.dll
30-Oct-2003 03:16 6.0.6529.0 151,552 Nntpex.dll
30-Oct-2003 04:23 6.0.6529.0 94,208 Peexch50.dll
30-Oct-2003 04:24 6.0.6529.0 397,312 Phatcat.dll
30-Oct-2003 04:26 6.0.6529.0 36,864 Pop3be.dll
30-Oct-2003 03:42 6.0.6529.0 303,104 Pop3evt.dll
30-Oct-2003 03:41 6.0.6529.0 24,576 Pop3fe.dll
30-Oct-2003 04:24 6.0.6529.0 73,728 Pop3svc.dll
30-Oct-2003 03:42 6.0.6529.0 163,840 Protomsg.dll
30-Oct-2003 04:27 6.0.6529.0 532,480 Reapi.dll
30-Oct-2003 04:30 6.0.6529.0 311,296 Resvc.dll
30-Oct-2003 04:26 6.0.6529.0 4,665,344 Store.exe
30-Oct-2003 03:41 6.0.6529.0 3,735,552 Wmtemplates.dll
Requirement: After you have applied the update, restart your computer
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons
Additional query words: XADM
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB831276
