Article ID: 831172
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
If you use Microsoft Remote Desktop Connection (version 5.1 or later of the Terminal Services client) to connect to a server that is running Terminal Services, you may notice that the movement of the mouse pointer is not smooth. The mouse pointer may move with a jerky motion. This problem is most noticeable when you use a painting program such as Microsoft Paint or the drawing tools in a Microsoft Office program.
CAUSE
This problem occurs because the update interval for mouse movement in Remote Desktop Connection cannot be adjusted.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Before you install this hotfix, you must first create a new registry key on the computer that is running Remote Desktop Connection. Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. Follow these steps, and then quit Registry Editor:
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click the following key in the registry:
HKEY_CURENT_USER\Software\Microsoft\Terminal Server Client - On the Edit menu, point to New, and then click DWORD value.
- Type Min Send Interval, and then press ENTER.
- On the Edit menu, click Modify.
- Type 10, and then click OK.
Restart requirement
After you modify the registry and install the hotfix, you must restart the computer.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 29-Oct-2003 00:03 5.1.2600.1313 599,040 Mstscax.dll 23-Oct-2003 20:09 5.1.2600.1313 600,576 Msrdp.ocx
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB831172
