Article ID: 830586
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
E-mail message attachments do not appear when you use the Microsoft Outlook Web Access (OWA) client. When you view the e-mail message in your Inbox, the message has an attachment icon, but the preview pane indicates that there is no attachment in the e-mail message.
CAUSE
This problem may occur when all the following conditions are true:
- The e-mail message in the Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 information store originated from a non-MAPI e-mail client.
- The original MIME e-mail message had one or more attachments.
- You moved the mailbox that contained the MIME e-mail message from an Exchange 2000 computer to an Exchange 2003 computer or from an Exchange 2003 computer to an Exchange 2000 computer by using the Move Mailbox feature.
A MIME e-mail message that is multipart/mixed, with plain text as the message body, contains an attachment that has a content identifier. During the move-mailbox process, when you move a mailbox between an Exchange 2000 computer and an Exchange 2003 computer, MIME e-mail messages are converted to MAPI format. When the e-mail messages are converted from MIME format to MAPI format, the content identifier is parsed and is promoted to a MAPI property.
After the move-mailbox procedure is completed, when you open the e-mail message by using OWA, the e-mail message is converted back to MIME format. Because of the content identifier, a multipart/related MIME e-mail message is generated. OWA cannot display the attachment because the plain text message body cannot reference the attachment.
Note An example of a MIME e-mail client is the University of Washington's Pine Internet e-mail client.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 05-Nov-2003 04:35 6.0.6531.0 3,915,776 Cdoex.dll 05-Nov-2003 04:30 6.0.6531.0 851,968 Davex.dll 05-Nov-2003 04:30 6.0.6531.0 53,248 Davexpc.dll 05-Nov-2003 04:26 6.0.6531.0 131,072 Drviis.dll 05-Nov-2003 04:27 6.0.6531.0 577,536 Dsaccess.dll 05-Nov-2003 03:36 6.0.6531.0 184,320 Dscmsg.dll 05-Nov-2003 03:36 6.0.6531.0 962,560 Emsmdb32.dll 05-Nov-2003 04:29 6.0.6531.0 2,179,072 Ese.dll 05-Nov-2003 04:29 6.0.6531.0 40,960 Eseperf.dll 09-Sep-2003 01:18 6,991 Eseperf.hxx 05-Nov-2003 04:29 391,634 Eseperf.ini 05-Nov-2003 04:35 6.0.6531.0 3,575,808 Excdo.dll 05-Nov-2003 04:26 6.0.6531.0 90,112 Eximap4.dll 05-Nov-2003 04:27 6.0.6531.0 262,144 Exmime.dll 05-Nov-2003 03:15 6.0.6531.0 176,128 Exnntp.dll 05-Nov-2003 04:30 6.0.6531.0 143,360 Exodbesh.dll 05-Nov-2003 04:30 6.0.6531.0 57,344 Exodbpc.dll 05-Nov-2003 04:30 6.0.6531.0 200,704 Exodbprx.dll 05-Nov-2003 04:30 6.0.6531.0 2,179,072 Exoledb.dll 05-Nov-2003 04:24 6.0.6531.0 81,920 Exosal.dll 05-Nov-2003 04:26 6.0.6531.0 32,768 Expop3.dll 05-Nov-2003 04:27 6.0.6531.0 32,768 Exproto.dll 05-Nov-2003 04:30 6.0.6531.0 307,200 Exprox.dll 05-Nov-2003 03:39 6.0.6531.0 143,360 Exschema.exe 05-Nov-2003 04:30 6.0.6531.0 315,392 Exsmtp.dll 05-Nov-2003 03:41 6.0.6531.0 675,840 Exwform.dll 05-Nov-2003 03:16 6.0.6531.0 180,224 Exwin32.dll 05-Nov-2003 03:39 6.0.6531.0 40,960 Febecfg.dll 05-Nov-2003 04:26 6.0.6531.0 32,768 Iisif.dll 05-Nov-2003 04:27 6.0.6531.0 135,168 Iisproto.dll 05-Nov-2003 04:28 6.0.6531.0 61,440 Imap4be.dll 05-Nov-2003 03:42 6.0.6531.0 319,488 Imap4evt.dll 05-Nov-2003 03:40 6.0.6531.0 126,976 Imap4fe.dll 05-Nov-2003 04:26 6.0.6531.0 126,976 Imap4svc.dll 05-Nov-2003 04:27 6.0.6531.0 40,960 Jcb.dll 05-Nov-2003 03:16 6.0.6531.0 49,152 Mdbevent.dll 05-Nov-2003 03:33 6.0.6531.0 2,289,664 Mdbmsg.dll 05-Nov-2003 03:18 6.0.6531.0 32,768 Mdbrole.dll 05-Nov-2003 03:36 6.0.6531.0 909,312 Mdbsz.dll 05-Nov-2003 04:27 6.0.6531.0 24,576 Mdbtask.dll 05-Nov-2003 03:15 6.0.6531.0 151,552 Nntpex.dll 05-Nov-2003 04:23 6.0.6531.0 94,208 Peexch50.dll 05-Nov-2003 04:24 6.0.6531.0 397,312 Phatcat.dll 05-Nov-2003 04:26 6.0.6531.0 36,864 Pop3be.dll 05-Nov-2003 03:42 6.0.6531.0 303,104 Pop3evt.dll 05-Nov-2003 03:41 6.0.6531.0 24,576 Pop3fe.dll 05-Nov-2003 04:24 6.0.6531.0 73,728 Pop3svc.dll 05-Nov-2003 03:42 6.0.6531.0 163,840 Protomsg.dll 05-Nov-2003 04:27 6.0.6531.0 532,480 Reapi.dll 05-Nov-2003 04:30 6.0.6531.0 311,296 Resvc.dll 05-Nov-2003 04:26 6.0.6531.0 4,665,344 Store.exe 05-Nov-2003 03:41 6.0.6531.0 3,735,552 Wmtemplates.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
You must install the hotfix on the Exchange mailbox server before the mailboxes are moved to the other server.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: XCCC OWA
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB830586
