Article ID: 829147
Article Last Modified on 12/15/2003
APPLIES TO
- Microsoft Picture It! Express 2002
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Picture It! Photo 2002 Premium Edition
- Microsoft Picture It! Publishing 2002 Platinum Edition
- Microsoft Picture It! Publishing 2002 Gold
- Microsoft Picture It! Publishing 2002 Platinum Edition
SYMPTOMS
When you open or edit a template in any one of the Microsoft Picture It! 2002 programs listed in the "Applies To" section of this article on a Microsoft Windows XP-based computer, you may receive either of the following error messages:
CAUSE
This behavior may occur if the Windows XP profile information has been corrupted.
Note This error was also re-created when retrieving pictures off of a floppy disk that had become corrupted.
RESOLUTION
To resolve this issue, you must create a new user profile.
For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
811151 How to copy user data to a new user profile
MORE INFORMATION
For additional information about profiles in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
279783 How to create and configure user accounts in Windows XP
294887 How to check user profiles on a Windows XP-based computer
Additional query words: PIP Publishing Photo WinXP Home Professional generated
Keywords: kberrmsg kbprb KB829147
