Article ID: 828875
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange Server 2000 Service Pack 1
- Microsoft Exchange 2000 Server Service Pack 2
- Microsoft Exchange Server 2000 Service Pack 3
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to use the Move Mailbox feature in Microsoft Exchange 2000 Server or in Microsoft Exchange Server 2003, some of the mailboxes cannot be moved. When this problem occurs, the following error events may be logged in the application event log:
Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 1008
Description:
Unable to move mailbox 'mailbox_name'. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000 For more information, click <http://search.support.microsoft.com/search/?adv=1>.
Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 9172
Description:
Failed to copy messages to the destination mailbox store. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000 For more information, click <http://search.support.microsoft.com/search/?adv=1>.
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8505
Description:
Unable to move mailbox mailbox_name. A problem occurred while getting the properties for a folder. Folder name: Inbox; Error code: 0x80040301. Run ISINTEG to check for any problem in the database "Storage Group\Mailbox Store (ServerName)". For more information, click <http://search.support.microsoft.com/search/?adv=1>.
CAUSE
This problem may occur if both of the following conditions are true:
- You used the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate data between mailboxes in different Exchange organizations and sites.
- During the Exmerge.exe process, you selected the option to extract associated folder messages from the source store and import the messages to the target store. (In the Source Server dialog box, you clicked Options, and then clicked to select the Associated folder messages check box on the Data tab.)
Note Associated messages are used to store folder rules and views.
When you try to move a mailbox that has been migrated by using Exmerge.exe, the move is not successful because the GetProps method does not retrieve the property value of an Out of Office rule message that is associated with the Inbox of the mailbox.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack or Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: MDB
Exchange 2000 file attributes
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
30-Oct-2003 04:37 6.0.6529.0 3,915,776 Cdoex.dll
30-Oct-2003 04:30 6.0.6529.0 851,968 Davex.dll
30-Oct-2003 04:30 6.0.6529.0 53,248 Davexpc.dll
30-Oct-2003 04:26 6.0.6529.0 131,072 Drviis.dll
30-Oct-2003 04:27 6.0.6529.0 577,536 Dsaccess.dll
30-Oct-2003 03:35 6.0.6529.0 184,320 Dscmsg.dll
30-Oct-2003 03:36 6.0.6529.0 962,560 Emsmdb32.dll
30-Oct-2003 04:29 6.0.6529.0 2,179,072 Ese.dll
30-Oct-2003 04:29 6.0.6529.0 40,960 Eseperf.dll
09-Sep-2003 01:18 6,991 Eseperf.hxx
30-Oct-2003 04:29 391,634 Eseperf.ini
30-Oct-2003 04:37 6.0.6529.0 3,575,808 Excdo.dll
30-Oct-2003 04:26 6.0.6529.0 90,112 Eximap4.dll
30-Oct-2003 04:27 6.0.6529.0 262,144 Exmime.dll
30-Oct-2003 03:16 6.0.6529.0 176,128 Exnntp.dll
30-Oct-2003 04:30 6.0.6529.0 143,360 Exodbesh.dll
30-Oct-2003 04:30 6.0.6529.0 57,344 Exodbpc.dll
30-Oct-2003 04:30 6.0.6529.0 200,704 Exodbprx.dll
30-Oct-2003 04:30 6.0.6529.0 2,179,072 Exoledb.dll
30-Oct-2003 04:24 6.0.6529.0 81,920 Exosal.dll
30-Oct-2003 04:26 6.0.6529.0 32,768 Expop3.dll
30-Oct-2003 04:27 6.0.6529.0 32,768 Exproto.dll
30-Oct-2003 04:30 6.0.6529.0 307,200 Exprox.dll
30-Oct-2003 03:39 6.0.6529.0 143,360 Exschema.exe
30-Oct-2003 04:30 6.0.6529.0 315,392 Exsmtp.dll
30-Oct-2003 03:41 6.0.6529.0 675,840 Exwform.dll
30-Oct-2003 03:17 6.0.6529.0 180,224 Exwin32.dll
30-Oct-2003 03:39 6.0.6529.0 40,960 Febecfg.dll
30-Oct-2003 04:26 6.0.6529.0 32,768 Iisif.dll
30-Oct-2003 04:27 6.0.6529.0 135,168 Iisproto.dll
30-Oct-2003 04:28 6.0.6529.0 61,440 Imap4be.dll
30-Oct-2003 03:42 6.0.6529.0 319,488 Imap4evt.dll
30-Oct-2003 03:41 6.0.6529.0 126,976 Imap4fe.dll
30-Oct-2003 04:26 6.0.6529.0 126,976 Imap4svc.dll
30-Oct-2003 04:27 6.0.6529.0 40,960 Jcb.dll
30-Oct-2003 03:16 6.0.6529.0 49,152 Mdbevent.dll
30-Oct-2003 03:33 6.0.6529.0 2,289,664 Mdbmsg.dll
30-Oct-2003 03:18 6.0.6529.0 32,768 Mdbrole.dll
30-Oct-2003 03:36 6.0.6529.0 909,312 Mdbsz.dll
30-Oct-2003 04:27 6.0.6529.0 24,576 Mdbtask.dll
30-Oct-2003 03:16 6.0.6529.0 151,552 Nntpex.dll
30-Oct-2003 04:23 6.0.6529.0 94,208 Peexch50.dll
30-Oct-2003 04:24 6.0.6529.0 397,312 Phatcat.dll
30-Oct-2003 04:26 6.0.6529.0 36,864 Pop3be.dll
30-Oct-2003 03:42 6.0.6529.0 303,104 Pop3evt.dll
30-Oct-2003 03:41 6.0.6529.0 24,576 Pop3fe.dll
30-Oct-2003 04:24 6.0.6529.0 73,728 Pop3svc.dll
30-Oct-2003 03:42 6.0.6529.0 163,840 Protomsg.dll
30-Oct-2003 04:27 6.0.6529.0 532,480 Reapi.dll
30-Oct-2003 04:30 6.0.6529.0 311,296 Resvc.dll
30-Oct-2003 04:26 6.0.6529.0 4,665,344 Store.exe
30-Oct-2003 03:41 6.0.6529.0 3,735,552 Wmtemplates.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
Exchange 2003 file attributes
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
05-Dec-2003 04:53 6.5.6980.52 372,736 Exsmtp.dll
05-Dec-2003 03:00 6.5.6980.52 49,152 Mdbevent.dll
05-Dec-2003 03:39 6.5.6980.52 3,190,272 Mdbmsg.dll
05-Dec-2003 03:02 6.5.6980.52 24,064 Mdbrole.dll
05-Dec-2003 04:28 6.5.6980.52 13,312 Mdbtask.dll
05-Dec-2003 04:25 6.5.6980.52 5,044,224 Store.exe
Important To enable this hotfix functionality, you must edit the registry. Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Add the following registry subkey and values:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersPrivate
Value name: Ignore Bad Oof Rule
Value Type: REG_DWORD
Value data: 0 or 1
A value data of 1 enables the hotfix functionality.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
After you install the hotfix that is described in this article, the following event ID 8533 is logged in the application event log when the GetProps method cannot retrieve the property value of an Out of Office rule message that is associated with the Inbox of a mailbox. Event ID 8533 does not prevent you from successfully moving the mailbox.
For additional information about the Exmerge.exe utility, click the following article number to view the article in the Microsoft Knowledge Base:
174197 Microsoft Exchange Mailbox Merge program (Exmerge.exe) information
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB828875
