Article ID: 828865
Article Last Modified on 10/26/2005
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
In Microsoft Windows 2000 Service Pack 3 (SP3), if the "@" character is in a user principal name (UPN), the ticket-granting service (TGS) does not renew the ticket after the ticket expires. For example, a UPN name that takes the form of "UserJoe@domain.net" will experience this behavior during Microsoft COM+ component activation.
This problem occurs most frequently after the ticket-granting ticket (TGT) expires. After the TGT expires, requests for a new TGT may fail, and you may receive the following error message:
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 12-Sep-2003 21:52 5.0.2195.6748 124,688 Adsldp.dll 12-Sep-2003 21:52 5.0.2195.6748 132,368 Adsldpc.dll 12-Sep-2003 21:52 5.0.2195.6748 63,760 Adsmsext.dll 12-Sep-2003 21:52 5.0.2195.6815 381,712 Advapi32.dll 12-Sep-2003 21:52 5.0.2195.6816 69,904 Browser.dll 12-Sep-2003 21:52 5.0.2195.6815 136,464 Dnsapi.dll 12-Sep-2003 21:52 5.0.2195.6780 96,528 Dnsrslvr.dll 12-Sep-2003 21:52 5.0.2195.6810 47,376 Eventlog.dll 12-Sep-2003 21:52 5.0.2195.6815 148,240 Kdcsvc.dll 12-Sep-2003 21:04 5.0.2195.6818 205,072 Kerberos.dll 26-Mar-2003 21:37 5.0.2195.6695 71,888 Ksecdd.sys 01-Aug-2003 17:40 5.0.2195.6797 509,712 Lsasrv.dll 17-Jul-2003 23:13 5.0.2195.6786 109,840 Msv1_0.dll 12-Sep-2003 21:52 5.0.2195.6601 311,568 Netapi32.dll 12-Sep-2003 21:52 5.0.2195.6791 361,232 Netlogon.dll 12-Sep-2003 21:52 5.0.2195.6818 931,600 Ntdsa.dll 12-Sep-2003 21:52 5.0.2195.6815 392,464 Samsrv.dll 12-Sep-2003 21:52 5.0.2195.6817 113,936 Scecli.dll 12-Sep-2003 21:52 5.0.2195.6817 259,856 Scesrv.dll 04-Sep-2003 17:06 5.0.2195.6801 5,232,128 Sp3res.dll 12-Sep-2003 21:52 5.0.2195.6601 51,472 W32time.dll 12-Sep-2003 21:52 5.0.2195.6741 126,224 Wldap32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB828865
