Knowledge Base

The Offline Address List that includes the whole Global Address List is not successfully generated

Article ID: 828101

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition

SYMPTOMS

When you try to generate an Offline Address List (OAL) that is based on a very large address list, such as the whole Global Address List (GAL) for a large organization, the OAL may not be generated, and the following event may be logged:
Event Type: Error
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9126
Description: OALGen encountered error [0x80004005] while calculating this OAL. This OAL will not be available for client download. (\Global Address List)

This problem is characterized by the following call stack:

0bc3f7a8 60a63d37 0d6261b8 4000239f 00000000 OABGEN!DNTable+0x30 
0bc3f7cc 60a64199 0d5e6e90 60a6a5f4 00000002 OABGEN!DoIndex+0x4d 
0bc3f81c 60a64691 0c5e6fa0 0b4e3048 0d6261b8 OABGEN!DoV2+0x136 
0bc3f88c 60a64897 0a602ee0 0c5e6fa0 00000001 OABGEN!MakeOABFiles2_core+0x264 
0bc3f8b0 00411562 0a602ee0 0c5e6fa0 00000001 OABGEN!MakeOABFiles2_Platinum+0x67 
0bc3f8dc 00412b3d 60a64830 0a8bd8f0 00000001 mad!HrRunOABGEN+0x2b 
0bc3ffa0 0041151f 00000000 00000000 00412066 mad!COffLineABGenTask::Work+0x3db 
0bc3ffac 00412066 00000000 77e887dd 0a819130 mad!CTimerTask::DwLoop+0x17 
0bc3ffb4 77e887dd 0a819130 00000000 00000000 mad!CTimerTask::DwLoopStatic+0x1d 
0bc3fff0 00412048 0a819130 00000000 00000000 KERNEL32!BaseThreadStart+0x52

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires that Microsoft Exchange 2000 Server Service Pack 3 (SP3) is installed on the computer that is running Exchange 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information

Component: Exchange\DIRECTORY\OAB

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-Oct-2003  15:50  6.0.6522.0      4,370,432  Adcadmin.dll     
   16-Oct-2003  15:51  6.0.6522.0         69,632  Ccmproxy.dll     
   16-Oct-2003  15:51  6.0.6522.0      2,109,440  Cdoexm.dll       
   16-Oct-2003  15:50  6.0.6522.0      8,470,528  Exadmin.dll      
   16-Oct-2003  15:50  6.0.6522.0      3,850,240  Excluadm.dll     
   16-Oct-2003  15:51  6.0.6522.0      1,867,776  Exmgmt.exe       
   16-Oct-2003  15:38  6.0.6522.0        716,800  Exsp.dll         
   16-Oct-2003  15:51  6.0.6522.0      1,347,584  Exwmi.dll        
   16-Oct-2003  15:51  6.0.6522.0         73,728  Inproxy.dll      
   16-Oct-2003  15:51  6.0.6522.0      2,969,600  Mad.exe          
   16-Oct-2003  15:51  6.0.6522.0        811,008  Madmsg.dll       
   16-Oct-2003  15:50  6.0.6522.0      4,698,112  Maildsmx.dll     
   16-Oct-2003  15:23  6.0.6522.0         57,344  Oabgen.dll       
   16-Oct-2003  15:51  6.0.6522.0         77,824  Pcproxy.dll      
   16-Oct-2003  15:51  6.0.6522.0         94,208  X400prox.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB828101

Microsoft KB Archive/828101

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