Article ID: 827953
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Service Pack 4
SYMPTOMS
If you are running Microsoft Windows 2000 Service Pack 3 (SP3), your computer may crash when you try to print a document to a local printer or to a network printer. When this problem occurs, you receive the following Stop error message:
Note The parameters in this error message may vary.
CAUSE
This problem occurs because of a problem in the Win32k.sys file.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must be running Microsoft Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Restart requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 06-Sep-2003 02:12 5.0.2195.6738 42,256 Basesrv.dll 17-Jan-2003 17:06 5.0.2195.6656 236,304 Cmd.exe 06-Sep-2003 02:12 5.0.2195.6762 222,992 Gdi32.dll 06-Sep-2003 02:12 5.0.2195.6813 40,720 Htui.dll 06-Sep-2003 02:12 5.0.2195.6816 711,440 Kernel32.dll 06-Sep-2003 02:12 5.0.2195.6807 333,584 Msgina.dll 06-Sep-2003 02:12 5.0.2195.6701 90,232 Rdpwd.sys 04-Sep-2003 18:06 5.0.2195.6801 5,232,128 Sp3res.dll 06-Sep-2003 02:12 5.0.2195.6799 380,176 User32.dll 06-Sep-2003 02:12 5.0.2195.6794 385,808 Userenv.dll 29-Aug-2003 02:29 5.0.2195.6814 1,628,528 Win32k.sys 03-Sep-2003 23:13 5.0.2195.6815 182,032 Winlogon.exe 06-Sep-2003 02:12 5.0.2195.6775 243,984 Winsrv.dll 06-Sep-2003 02:12 5.0.2195.6816 711,440 Kernel32.dll 29-Aug-2003 02:29 5.0.2195.6814 1,628,528 Win32k.sys 06-Sep-2003 02:12 5.0.2195.6775 243,984 Winsrv.dll
Installation information
This hotfix introduces the roaming profile folder ownership checks. Verify that the ownership of roaming profiles is correct.
For additional information about how to verify that the ownership of roaming profiles is correct, click the following article number to view the article in the Microsoft Knowledge Base:
327462 Windows XP S about how to verify that the ownership of roaming profiles is correct and Windows 2000 SP4 check for existing roaming user profile folders when a roaming user profile is created
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Additional query words: win32k Stop 0x50 0x000000050 bug bugcheck
Keywords: kbbug kbfix kbprint kbqfe kbwin2000presp5fix kbhotfixserver KB827953
