Article ID: 827091
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When you try to use your backup software to restore a database from backup, you receive an error message that is similar to the following:
CAUSE
This problem may occur if you make a backup of a database, and the read hint size is larger than the size of the database. The read hint size is the buffer size that the backup client uses to complete read file operations. The read hint size is used to determine the number of internal buffers that must be present to open the files. Shared memory uses five times the read hint size. The recommended read hint size is 64 kilobytes (KB). However, the read hint size can be up to 5 megabytes (MB). If the read hint size is 5 megabytes, the shared memory tries to allocate 25 megabytes of address space. The error occurs when you try to restore the database, and the address space is not sufficient.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 15-Sep-2003 20:44 6.0.6508.0 2,183,168 Ese.dll 15-Sep-2003 20:44 6.0.6508.0 40,960 Eseperf.dll 09-Sep-2003 02:18 6,991 Eseperf.hxx 15-Sep-2003 20:44 391,634 Eseperf.ini
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional query words: XADM
Keywords: kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug KB827091
