Knowledge Base

Messages that are encoded with the Chinese Traditional (Big5) code page are changed to Unicode (UTF-8)-encoded messages in Exchange 2000 Server

Article ID: 826734

Article Last Modified on 2/21/2007

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition

SYMPTOMS

When Microsoft Exchange 2000 Server sends a message that uses the Chinese Traditional (Big5) code page, Exchange may change the coding to Unicode (UTF-8) if Exchange uses an event sink to modify the message.

RESOLUTION

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Exchange\EXOLEDB

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Oct-2003  13:31  6.0.6521.0      3,915,776  Cdoex.dll        
   15-Oct-2003  13:25  6.0.6521.0        851,968  Davex.dll        
   15-Oct-2003  13:25  6.0.6521.0         53,248  Davexpc.dll      
   15-Oct-2003  13:22  6.0.6521.0        131,072  Drviis.dll       
   15-Oct-2003  13:22  6.0.6521.0        577,536  Dsaccess.dll     
   15-Oct-2003  12:33  6.0.6521.0        184,320  Dscmsg.dll       
   15-Oct-2003  12:33  6.0.6521.0        962,560  Emsmdb32.dll     
   15-Oct-2003  13:25  6.0.6521.0      2,179,072  Ese.dll          
   15-Oct-2003  13:25  6.0.6521.0         40,960  Eseperf.dll      
   08-Sep-2003  16:18                      6,991  Eseperf.hxx
   15-Oct-2003  13:25                    391,634  Eseperf.ini
   15-Oct-2003  13:31  6.0.6521.0      3,575,808  Excdo.dll        
   15-Oct-2003  13:22  6.0.6521.0        262,144  Exmime.dll       
   15-Oct-2003  13:25  6.0.6521.0        143,360  Exodbesh.dll     
   15-Oct-2003  13:25  6.0.6521.0         57,344  Exodbpc.dll      
   15-Oct-2003  13:25  6.0.6521.0        200,704  Exodbprx.dll     
   15-Oct-2003  13:25  6.0.6521.0      2,179,072  Exoledb.dll      
   15-Oct-2003  13:20  6.0.6521.0         81,920  Exosal.dll       
   15-Oct-2003  13:25  6.0.6521.0        307,200  Exprox.dll       
   15-Oct-2003  12:36  6.0.6521.0        143,360  Exschema.exe     
   15-Oct-2003  13:25  6.0.6521.0        315,392  Exsmtp.dll       
   15-Oct-2003  12:38  6.0.6521.0        675,840  Exwform.dll      
   15-Oct-2003  13:23  6.0.6521.0         40,960  Jcb.dll          
   15-Oct-2003  12:18  6.0.6521.0        745,472  Mapi32.dll       
   15-Oct-2003  12:13  6.0.6521.0         49,152  Mdbevent.dll     
   15-Oct-2003  12:30  6.0.6521.0      2,285,568  Mdbmsg.dll       
   15-Oct-2003  12:15  6.0.6521.0         32,768  Mdbrole.dll      
   15-Oct-2003  13:23  6.0.6521.0         24,576  Mdbtask.dll      
   15-Oct-2003  13:19  6.0.6521.0         94,208  Peexch50.dll     
   15-Oct-2003  13:20  6.0.6521.0        397,312  Phatcat.dll      
   15-Oct-2003  13:23  6.0.6521.0        532,480  Reapi.dll        
   15-Oct-2003  13:25  6.0.6521.0        311,296  Resvc.dll        
   15-Oct-2003  13:21  6.0.6521.0      4,657,152  Store.exe        
   15-Oct-2003  12:38  6.0.6521.0      3,735,552  Wmtemplates.dll

Additional installation instructions

To make sure that this hotfix works correctly, use the following procedure. After you apply the hotfix and after you complete the following procedure, Exchange will encode messages that use a Chinese Traditional code page by using Big5 encoding.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Click Start, click Run, type regedit, and then click OK.
Locate and then click the following subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB
On the Edit menu, point to New, and then click Key.
Type Exoledb, and then press ENTER.
On the Edit menu, point to New, and then click DWORD Value.
Type UseBIG5Codepage, and then press ENTER.
Double-click UseISO2022JISCodepage, type 1 in the Value data box, and then click OK.
Close Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB826734

Microsoft KB Archive/826734

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