Article ID: 826255
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
SYMPTOMS
In the following scenario, the display name of the sender of an e-mail message may contain a backslash character (\) instead of a double-byte character set (DBCS) character:
- The e-mail message is sent from a Microsoft Exchange 2000 Server mailbox by using the Simple Mail Transfer Protocol (SMTP).
- The display name of the Exchange mailbox contains a DBCS character.
- The e-mail message is converted to MIME encoding.
CAUSE
This problem occurs because Exchange 2000 inserts quotation marks around a DBCS character in a message header. The standard Request for Comments (RFC) 2047 also encodes the message header. However, the display name is not always RFC 2047-encoded. When a display name is not RFC 2047-encoded and the display name contains quotation marks, the quotation marks are not removed when the message is converted to MIME encoding, and a backslash character (\) is inserted.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Store
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
15-Oct-2003 23:31 6.0.6521.0 3,915,776 Cdoex.dll
15-Oct-2003 23:25 6.0.6521.0 851,968 Davex.dll
15-Oct-2003 23:25 6.0.6521.0 53,248 Davexpc.dll
15-Oct-2003 23:22 6.0.6521.0 131,072 Drviis.dll
15-Oct-2003 23:22 6.0.6521.0 577,536 Dsaccess.dll
15-Oct-2003 22:33 6.0.6521.0 184,320 Dscmsg.dll
15-Oct-2003 22:33 6.0.6521.0 962,560 Emsmdb32.dll
15-Oct-2003 23:25 6.0.6521.0 2,179,072 Ese.dll
15-Oct-2003 23:25 6.0.6521.0 40,960 Eseperf.dll
09-Sep-2003 02:18 6,991 Eseperf.hxx
15-Oct-2003 23:25 391,634 Eseperf.ini
15-Oct-2003 23:31 6.0.6521.0 3,575,808 Excdo.dll
15-Oct-2003 23:22 6.0.6521.0 262,144 Exmime.dll
15-Oct-2003 23:25 6.0.6521.0 143,360 Exodbesh.dll
15-Oct-2003 23:25 6.0.6521.0 57,344 Exodbpc.dll
15-Oct-2003 23:25 6.0.6521.0 200,704 Exodbprx.dll
15-Oct-2003 23:25 6.0.6521.0 2,179,072 Exoledb.dll
15-Oct-2003 23:20 6.0.6521.0 81,920 Exosal.dll
15-Oct-2003 23:25 6.0.6521.0 307,200 Exprox.dll
15-Oct-2003 22:36 6.0.6521.0 143,360 Exschema.exe
15-Oct-2003 23:25 6.0.6521.0 315,392 Exsmtp.dll
15-Oct-2003 22:38 6.0.6521.0 675,840 Exwform.dll
15-Oct-2003 23:23 6.0.6521.0 40,960 Jcb.dll
15-Oct-2003 22:13 6.0.6521.0 49,152 Mdbevent.dll
15-Oct-2003 22:30 6.0.6521.0 2,285,568 Mdbmsg.dll
15-Oct-2003 22:15 6.0.6521.0 32,768 Mdbrole.dll
15-Oct-2003 23:23 6.0.6521.0 24,576 Mdbtask.dll
15-Oct-2003 23:19 6.0.6521.0 94,208 Peexch50.dll
15-Oct-2003 23:20 6.0.6521.0 397,312 Phatcat.dll
15-Oct-2003 23:23 6.0.6521.0 532,480 Reapi.dll
15-Oct-2003 23:25 6.0.6521.0 311,296 Resvc.dll
15-Oct-2003 23:21 6.0.6521.0 4,657,152 Store.exe
15-Oct-2003 22:38 6.0.6521.0 3,735,552 Wmtemplates.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbtransport kbqfe kbfix kbexchange2000presp4fix kbbug KB826255
