Article ID: 826026
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
If two different Terminal Session users map LPT1 to two different printers (for example, if "user1" runs the net use lpt1: \\server1\printer1 command, and if "user2" runs the net use lpt1: \\server1\printer2 command), these two users expect their documents to appear on different printers. In some situations, and from some programs, documents from both users may appear on the same printer.
You may see the following event in the system event log:
Event Type: Error Event Source: Print Event Category: None Event ID: 61 Description: The document Test Page owned by username failed to print. Win32 error code returned by the print processor: 3003 (0xbbb).
CAUSE
The internal addressing for MS-DOS devices, such as LPT1, was changed in Terminal Server between Microsoft Windows NT 4.0 and Microsoft Windows 2000. Corresponding changes also had to be made to other modules in the system that accessed such devices. However, these required changes were not implemented in the local spooling system. Therefore, the spooling system does not function in Windows 2000 as it did in earlier versions.
The hotfix that is described in this article adds the required logic to address MS-DOS devices correctly and to correct the problem.
Note You will have to re-create the local printer queue after you install this hotfix.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed on your computer.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 08-Sep-2003 09:50 5.0.2195.6817 252,176 Localspl.dll 04-Sep-2003 09:06 5.0.2195.6801 5,232,128 Sp3res.dll 08-Sep-2003 09:50 5.0.2195.6741 80,656 Spoolss.dll 08-Sep-2003 09:50 5.0.2195.6681 97,040 Win32spl.dll
WORKAROUND
To work around this problem, upgrade to Microsoft Windows Server 2003.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows hotfix packages
Additional query words: lpt lpt2 lpt3
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB826026
