Article ID: 824648
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
On your Microsoft Exchange 2000 Server computer, when you view the MSExchangeIS Mailbox\Send Queue Size performance counter, you notice that the number of items that are in the mailbox store send queue slowly increases over time. The number of items does not return to zero. This problem occurs even if you dismount and then remount the mailbox store, or if you restart the Information Store service.
CAUSE
This problem may occur if you use Microsoft Outlook to open a message that is in your Outbox folder, and if you then delete the message. In this situation, the submission of the message is stopped, but the message is not removed from the send queue. When Simple Mail Transfer Protocol (SMTP) picks up the message from the send queue, SMTP cannot open the message, and SMTP silently ignores the error. The message remains in the send queue on the Exchange 2000 computer; messages that remain in the send queue cause the send queue size to increase over time.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 18-Sep-2003 03:34 6.0.6511.0 3,915,776 Cdoex.dll 18-Sep-2003 03:29 6.0.6511.0 851,968 Davex.dll 18-Sep-2003 03:29 6.0.6511.0 53,248 Davexpc.dll 18-Sep-2003 03:25 6.0.6511.0 131,072 Drviis.dll 18-Sep-2003 03:26 6.0.6511.0 577,536 Dsaccess.dll 18-Sep-2003 02:36 6.0.6511.0 184,320 Dscmsg.dll 18-Sep-2003 02:35 6.0.6511.0 962,560 Emsmdb32.dll 18-Sep-2003 03:34 6.0.6511.0 3,575,808 Excdo.dll 18-Sep-2003 03:26 6.0.6511.0 262,144 Exmime.dll 18-Sep-2003 03:29 6.0.6511.0 143,360 Exodbesh.dll 18-Sep-2003 03:29 6.0.6511.0 57,344 Exodbpc.dll 18-Sep-2003 03:29 6.0.6511.0 200,704 Exodbprx.dll 18-Sep-2003 03:29 6.0.6511.0 2,179,072 Exoledb.dll 18-Sep-2003 03:23 6.0.6511.0 81,920 Exosal.dll 18-Sep-2003 03:29 6.0.6511.0 307,200 Exprox.dll 18-Sep-2003 03:29 6.0.6511.0 315,392 Exsmtp.dll 18-Sep-2003 02:41 6.0.6511.0 675,840 Exwform.dll 18-Sep-2003 02:16 6.0.6511.0 49,152 Mdbevent.dll 18-Sep-2003 02:33 6.0.6511.0 2,285,568 Mdbmsg.dll 18-Sep-2003 02:18 6.0.6511.0 32,768 Mdbrole.dll 18-Sep-2003 03:26 6.0.6511.0 24,576 Mdbtask.dll 18-Sep-2003 03:22 6.0.6511.0 94,208 Peexch50.dll 18-Sep-2003 03:23 6.0.6511.0 397,312 Phatcat.dll 18-Sep-2003 03:26 6.0.6511.0 532,480 Reapi.dll 18-Sep-2003 03:29 6.0.6511.0 311,296 Resvc.dll 18-Sep-2003 03:25 6.0.6511.0 4,657,152 Store.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB824648
