Knowledge Base

Change Password Error Occurs When You Unlock a Computer

Article ID: 824110

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Server

SYMPTOMS

When you try to unlock a Windows 2000-based computer, you may receive the following messages if you have the Microsoft NetWare client (CSNW) installed and configured to use a preferred server:

Netware Network
No NetWare NDS trees were detected, unable to perform change password operation.

You may then receive the following error message:

Netware Network
You may need to change your password separately on NetWare 2.X and 3.X servers that are not part of a password synchronization scheme. Use SETPASS (located in the SYS\\PUBLIC directory on NetWare servers) to do this.

If you are connecting to NetWare NDS, you may receive following message:

Change Password on NetWare
Select NetWare NDS tree to change password on for user

You may receive these error messages even when the password has not expired.

CAUSE

This problem occurs because your Windows 2000-based computer has the Microsoft NetWare client (CSNW) installed and the registry contains a ForceUnlockLogon value with a value of 1.

RESOLUTION

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows 2000 Service Pack 3 installed to apply this hotfix.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   22-Jul-2003  17:24  5.0.2195.6789  333,072  Msgina.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

dialogs dialog boxes error errors

Keywords: kbhotfixserver kbqfe kbsecurity kbqfe kbfix kbbug KB824110

Microsoft KB Archive/824110

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