Article ID: 823603
Article Last Modified on 10/24/2003
APPLIES TO
- Microsoft Outlook 2002 Service Pack 2
SYMPTOMS
When you use Microsoft Outlook 2002 with Microsoft Office XP Service Pack 2 (SP-2) installed and you send an e-mail message that contains both a non-Microsoft Office file attachment and an Office file attachment, the non-Office file attachment may be lost.
CAUSE
This problem occurs when all the following conditions are true:
- You create the e-mail message as either plain text format or Hypertext Markup Language (HTML) format.
and
- You first attach an Office file (for example, a .doc file) to the e-mail message, and you then attach a non-Office file (for example, a .txt file) to the e-mail message.
and
- You save the e-mail message before you send it.
RESOLUTION
How to Obtain the Hotfix
This issue is fixed in the Outlook 2002 Hotfix Package Post-Service Pack 2. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
823956 Outlook 2002 Post-Service Pack 2 Hotfix Package: July 18, 2003
STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 2002 Service Pack 2 (SP-2).
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix KB823603
