Article ID: 823186
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
SYMPTOMS
When you create a new message in Microsoft Outlook and you use double-byte character set (DBCS) characters in the Simple Mail Transfer Protocol (SMTP) address that is in the To field, the message can be sent by Outlook. However, the message cannot be delivered by Microsoft Exchange 2000 Server. Sometimes you receive a non-delivery receipt (NDR) and sometimes you do not receive an NDR.
CAUSE
This problem occurs because DBCS characters cannot be used in an SMTP address. However, Outlook does not stop you from typing DBCS characters in the SMTP address, and Exchange does not test to see if there are DBCS characters in the SMTP address. As a result, Exchange 2000 interprets the DBCS characters as ASCII characters.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 05-Aug-2003 20:37 6.0.6495.0 3,915,776 Cdoex.dll 05-Aug-2003 20:31 6.0.6495.0 851,968 Davex.dll 05-Aug-2003 20:31 6.0.6495.0 53,248 Davexpc.dll 05-Aug-2003 19:00 6.0.6495.0 131,072 Drviis.dll 05-Aug-2003 19:00 6.0.6495.0 577,536 Dsaccess.dll 05-Aug-2003 17:47 6.0.6495.0 184,320 Dscmsg.dll 05-Aug-2003 18:04 6.0.6495.0 958,464 Emsmdb32.dll 05-Aug-2003 20:37 6.0.6495.0 3,575,808 Excdo.dll 05-Aug-2003 19:00 6.0.6495.0 258,048 Exmime.dll 05-Aug-2003 20:31 6.0.6495.0 143,360 Exodbesh.dll 05-Aug-2003 20:31 6.0.6495.0 57,344 Exodbpc.dll 05-Aug-2003 20:31 6.0.6495.0 200,704 Exodbprx.dll 05-Aug-2003 20:31 6.0.6495.0 2,174,976 Exoledb.dll 05-Aug-2003 18:59 6.0.6495.0 81,920 Exosal.dll 05-Aug-2003 20:31 6.0.6495.0 307,200 Exprox.dll 05-Aug-2003 17:49 6.0.6495.0 143,360 Exschema.exe 05-Aug-2003 20:40 6.0.6495.0 315,392 Exsmtp.dll 05-Aug-2003 17:51 6.0.6495.0 675,840 Exwform.dll 05-Aug-2003 17:39 6.0.6495.0 49,152 Mdbevent.dll 05-Aug-2003 18:01 6.0.6495.0 2,285,568 Mdbmsg.dll 05-Aug-2003 17:41 6.0.6495.0 32,768 Mdbrole.dll 05-Aug-2003 19:00 6.0.6495.0 24,576 Mdbtask.dll 05-Aug-2003 18:58 6.0.6495.0 94,208 Peexch50.dll 05-Aug-2003 18:59 6.0.6495.0 397,312 Phatcat.dll 05-Aug-2003 19:00 6.0.6495.0 528,384 Reapi.dll 05-Aug-2003 20:40 6.0.6495.0 311,296 Resvc.dll 05-Aug-2003 19:00 6.0.6495.0 4,657,152 Store.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
After you install the hotfix that is described in this article, you receive the following error message when you try to send a message that contains a DBCS SMTP address:
Additional query words: kbTransport
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB823186
