Article ID: 822506
Article Last Modified on 10/10/2006
APPLIES TO
- Microsoft Office Outlook 2003
SYMPTOMS
When you use Outlook 2003, you may receive the following error message and Outlook 2003 may stop responding:
When you view the data in the error report, the report contains an error signature that is similar to the following:
App Name App Version Module Name Module Version Offset ------------------------------------------------------------------- Outlook.exe appversion Nakrnl32.dll modver 0000681e
where appversion is a number equal to or greater than 11.0.5329.6, and where modver is a number equal to or greater than 4.5.276.0. Additionally, other offsets are possible.
CAUSE
The problem may be caused by a Microsoft Exchange add-in named the McAfee Virus Scan Alert Manager.
Note The McAfee Virus Scan Alert Manager is manufactured by Network Associates, Inc.
MORE INFORMATION
For more information about the McAfee Virus Scan Alert Manager, visit the following Network Associates, Inc. Web site: http://www.mcafee.com
For information about how to contact Network Associates, Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
Keywords: kbstoprespond kb3rdparty kbaddin kberrmsg kbnofix kbprb KB822506
