Microsoft KB Archive/822005

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Article ID: 822005

Article Last Modified on 4/2/2007


APPLIES TO

  • Microsoft Office Word 2007
  • Microsoft Office Word 2003, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows 2000 Service Pack 3
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition


This article is a consolidation of the following previously available articles: 289294; 211793
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry


IN THIS TASK

SUMMARY

This article describes various methods that you can use to reset user options and registry settings in Microsoft Office Word.

There are two basic types of options that you can define in Word. These options are as follows:

  • Options that affect the way that the program operates. (The information for this kind of option is generally stored in the Microsoft Windows registry.)
  • Options that affect the formatting or the appearance of one or more documents. (The information for this kind of option is stored in templates or documents.)

When you troubleshoot unusual behavior in the program or in a document, first determine whether the problem might be caused by formatting, options or settings. If the behavior occurs in multiple documents, we recommend that you try to reset Microsoft Word to the program's default settings.

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How to delete a registry key

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To delete a registry key, follow these steps.

Note Always export the registry key before you delete the registry key. This step is important, because you may have to restore the functionality that is provided by the key.

  1. Quit all Microsoft Office programs.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the registry key that you want to delete by expanding the appropriate folders.
  4. Click to select the key that you want to delete.
  5. Then, use one of the following procedures:
    • In Microsoft Windows 2000, click Export Registry File on the Registry menu, type a file name for the backup copy of the key, and then click Save.
    • In Microsoft Windows XP or Microsoft Windows Server 2003, click Export on the File menu, type a file name for the backup copy of the key, and then click Save.
  6. Make sure that the key that you just exported is selected, and then click Delete on the Edit menu.
  7. Click Yes to one of the following messages:

    • Are you sure you want to delete this key?

    • Are you sure you want to delete this key and all of its subkeys?

  8. Quit Registry Editor.

After you delete a registry key and then start the program again, Word (Office) runs the Setup program to correctly rebuild the registry key. If you want to rebuild the registry key before you run the program, repair your installation by following the steps in the "Repair Word (Office)" section.

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Main locations of Word settings in the Windows Registry

You can reset some Word settings, such as the Word Data and Options keys in the Windows registry, by using the Troubleshoot utility that is contained in the Support.dot template.

Word key

Word 2007

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word


Word 2003

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word


Word 2002

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word


Word 2000

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word


Changes made to this HKEY_CURRENT_USER key are mirrored in the following keys for Word 2003, for Word 2002, and for Word 2000:

Word 2003

HKEY_USERS\.DEFAULT\Software\Microsoft\Office\11.0\Word


Word 2002

HKEY_USERS\.DEFAULT\Software\Microsoft\Office\10.0\Word


Word 2000

HKEY_USERS\.DEFAULT\Software\Microsoft\Office\9.0\Word


The difference between the two locations is that the first location applies only to the current user of the system, and the second location is the default location for all users. However, Word entries are the same for both locations so any change made to one location is automatically reflected in the other location.

Note For the rest of this section, all references to the HKEY_CURRENT_USER tree apply also to the HKEY_USERS tree, except for the 2007 Microsoft Office 2007 programs and where otherwise noted.

back to the top The Data key and the Options key are the most frequently changed areas.

Data key

Word 2007

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data


Word 2003

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data


Word 2002

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Data


Word 2000

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data


This key contains binary information for most recently used lists, including the most recently used file list and the most recently used address book list. This key also contains "Track Changes" settings and "Edit" settings.

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Options key

Word 2007

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options


Word 2003

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options


Word 2002

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options


Word 2000

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Options


This key stores the options that you can set from Microsoft Word, either by changing menu options or by running the Registry Options Utility. For more information, see the "Use the Registry Options Utility" section.

The options fall into two groups: default options and optional settings. Default options are established during Setup. You can change them by modifying options in Word. (To modify options in Word, click Options on the Tools menu.)
These options may or may not appear in the registry.
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Wizards key

Word 2003

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Wizards


Word 2002

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Wizards


Word 2000

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Wizards


All wizard defaults are stored in this key. These settings are created the first time that you run a wizard.

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Common key

Word 2007

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common


Word 2003

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common


Word 2002

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Common


Word 2000

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common


This key is used by other Microsoft programs, such as the Office programs. These settings are shared between programs. Changes made in one program's settings also appear in the other program's settings.

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Shared Tools key


Word 2007, 2003, 2002 and 2000:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools




This key contains the paths for all Windows utilities. (The path may include utilities such as Equation, WordArt, and MS Graph.) Paths for graphics filters and text converters are also registered in this location.

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Repair Word (Office)

Word can detect and repair problems associated with Setup. This feature uses the Windows Installer to correct problems with missing files and to repair registry settings.

You can use the following three methods to repair or to reset Word files and values:

  • Method 1: Use the "Detect and Repair" feature
  • Method 2: Repair Word in Maintenance Mode Setup
  • Method 3: Reinstall Word (Office)

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Method 1: Use the "Detect and Repair" or "Microsoft Office Diagnostics" feature

Note This method is the least aggressive mode of repair. If this method does not resolve the problem, you may still have to use one of the other methods.

To run the Detect and Repair feature in Word 2003 and in earlier versions of Word, click Detect and Repair on the Help menu in Word. The Detect and Repair feature fixes and repairs Word. All files, registry entries, and optional shortcuts for all Office programs are verified and repaired. If you run Detect and Repair from Word, all other Office programs are also checked. This feature performs only a checksum.

The Detect and Repair feature can also restore the Word program shortcuts on the Start menu. To restore the Word program shortcuts, click Help, click Detect and Repair, and then click to select the Restore my shortcuts while repairing check box.

If Detect and Repair does not correct the problem, you may have to reinstall Word. The Reinstall feature in the Maintenance Mode dialog box performs the same action as Detect and Repair, except that Reinstall copies a file when the files are of equal versions. Detect and Repair does not copy over the file when the installation file has the correct version and checksum.

Note The Detect and Repair feature does not repair damaged documents or damaged data keys in the registry or in the Normal template.

If a file that Word uses at Startup is missing, the Windows Installer automatically installs that file before it starts the program.

In Word 2007, run the Microsoft Office Diagnostics feature. To do this, click the Microsoft Office Button, click Word Options, click Resources, and then click Diagnose.

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Method 2: Repair Word in Maintenance Mode setup

Note This method is a moderate mode of repair. If this method does not resolve the problem, you may still have to reinstall Word.

The Maintenance Mode Setup process is similar to the process found in earlier versions of Word. The Maintenance Mode Setup process allows you to repair, add or remove features, and remove the program. "Repair" is a feature in Maintenance Mode that finds and then fixes errors in an installation.

To perform a Maintenance Mode repair, follow these steps:

  1. Quit all Office programs.
  2. Use one of the following procedures:
    • In Windows XP or Windows Server 2003, click Start, and then click Control Panel.


    • In Windows 2000, click Start, point to Settings, and then click Control Panel.
  2. Open Add or Remove Programs.
  3. Click Change or Remove Programs, click Microsoft Office 2003 (Microsoft Office Word 2003), or the version of Office or Word that you have in the Currently installed programs list, and then click Change.
  4. Click Repair or Repair Word (Repair Office), and then click Continue or Next.
  5. In Word 2003 and in earlier versions of Word, click Detect and Repair errors in my Word installation or click Detect and Repair errors in my Office installation. Then, click to select the Restore my Start Menu Shortcuts check box, and then click Install.

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Method 3: Reinstall Word (Office)

Note This method is the most aggressive mode of repair. This mode resets Word to its default settings, except for settings that are stored in your global template (Normal.dot). To do this in Word 2003 and in earlier versions of Word, follow these steps:

  1. Quit all Office programs.
  2. Use one of the following procedures:
    • In Windows XP or Windows Server 2003, click Start, and then click Control Panel.
    • In Windows 2000, click Start, point to Settings, and then click Control Panel.
  3. Open Add or Remove Programs.
  4. Click Change or Remove Programs, click Microsoft Office 2003 (Microsoft Office Word 2003), or the version of Office or Word that you have in the Currently installed programs list, and then click Change.
  5. Click Repair Word (Repair Office), and then click Next.
  6. Click Reinstall Word (Reinstall Office), and then click Install.

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Global Template (Normal.dotm or Normal.dot)

To prevent formatting changes, AutoText entries, and macros that are stored in the global template (Normalm.dot or Normal.dot) from affecting the behavior of Word and documents that are opened, rename your global template (Normal.dotm or Normal.dot). Renaming the template lets you quickly determine whether the global template is causing the issue.

When you rename the Normal.dotm template in Word 2007 or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries. We strongly recommend that you rename the template instead of deleting the Normal.dotm template or the Normal.dot template. If you determine that the template is the issue, you will be able to copy the custom styles, custom toolbars, macros, and AutoText entries from the Normal.dot template that was renamed.

Certain types of configurations may create more than one Normal.dotm template or Normal.dot template. These situations include cases where multiple versions of Word are running on the same computer or cases where several workstation installations exist on the same computer. In these situations, make sure that you rename the correct copy of the template.

Rename the Normal.dotm template or the Normal.dot template in Windows XP and in Windows Server 2003

  1. Quit all instances of Word, including Microsoft Outlook if Word is set as your e-mail editor.
  2. Click Start, and then click Search.
  3. In the Search Results dialog box, under What do you want to search for, click All files and folders.
  4. In the All or part of the file name box, type Normal.dot.
  5. In the Look in box, select your local hard disk. (Or, select an alternate user template location if you are running Word from a network server.)
  6. Click Search to search for the file.
  7. For each occurrence of Normal.dot that appears in the Search Results dialog box, right-click the file and then click Rename.


Type a new name for the file, such as OldNormal.dot or Normal-1.dot, and then press ENTER.

  1. On the File menu, click Close to quit the Search program.

Rename the Normal.dot template in Windows 2000

  1. Quit all instances of Word, including Microsoft Outlook if Word is set as your e-mail editor.
  2. Click Start, point to Search, and then click For Files or Folders.
  3. In the Search for files or folders named box, type Normal.dot.
  4. In the Look in box, select your local hard disk. (Or, select an alternate user template location if you are running Word from a network server.)
  5. Click Search Now to search for the file.
  6. For each occurrence of Normal.dot that appears in the Search Results dialog box, right-click the file, and then click Rename.


Give the file a new name, such as OldNormal.dot or Normal-1.dot, and then press ENTER.

  1. On the File menu, click Close to quit the Search program.

When you restart Word, a new global template (Normal.dot) is created that contains the Word default settings.

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Add-ins (WLLs) and templates in the Word and Office Startup folders

When you start Word, the program automatically loads templates and add-ins that are located in the Startup folders. Errors in Word may be the result of conflicts or problems with an add-in.
To determine whether an item in a Startup folder is causing the problem, you can temporarily empty the folder. Word loads items from the Office Startup folder and the Word Startup folder.
To remove items from the Startup folders, follow these steps:

  1. Quit all instances of Word, including Microsoft Outlook if Word is set as your e-mail editor.
  2. On the Windows desktop, double-click My Computer, and then locate your Office Startup folder. Depending on the version of Office that you are running, the default location is as follows:

    Word 2007

    path\Program Files\Microsoft Office\Office12\Startup

    Word 2003

    path\Program Files\Microsoft Office\Office11\Startup

    Word 2002

    path\Program Files\Microsoft Office\Office10\Startup

    Word 2000

    path\Program Files\Microsoft Office\Office\Startup

  3. Drag each item from the Office Startup folder to the desktop. (Or, create a folder on your desktop and drag each item to this new folder.)

    Note To create a new folder on the desktop, right-click a blank area on the desktop, point to New, and then click Folder.
  4. Find the Word Startup folder, and then drag each item from the Startup folder to the desktop. (Or, create a folder on your desktop, and then drag each item to this new folder.)
    The default location for the Word startup folder is as follows.

    For Windows 2000, Windows XP and Windows Server 2003:
    path\Documents and Settings\ user name \Application Data\Microsoft\Word\Startup

  5. Start Word.

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COM add-ins

COM add-ins can be installed in any location, and they are installed by programs that interact with Word.

To view the list of COM add-ins in Word 2007, click the Microsoft Office Button, click Word Options, and then click Add-Ins.

To view the list of installed COM add-ins in Word 2003 and in earlier versions of Word, follow these steps:

  1. On the Tools menu, click Customize.
  2. Click the Commands tab.
  3. In the Category list, click Tools.
  4. Drag the COM Add-Ins command to a toolbar.
  5. Click Close.
  6. Click the new COM Add-Ins button to view the COM add-ins that are loaded with Word.

If add-ins are listed in the COM Add-Ins dialog box, temporarily turn off each add-in. To do this, click to clear the check box for each listed COM add-in, and then click OK. When you restart Word, Word starts without loading the COM add-ins. back to the top

Use the Registry Options utility

You can use the Registry Options Utility to examine and change Word settings in the Windows registry. The Registry Options Utility is located in the Support.dot template.

Note The Support.dot template is not included in Word 2007.

For more information about the Registry Options Utility, click the following article numbers to view the articles in the Microsoft Knowledge Base:

820917 How to change Word options in the Windows registry for Word 2003


289506 How to install and use the Support.dot template in Word 2002


237356 How to access sample macros for Word 2000


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Summary of Word options and where they are stored in Word 2003 and in earlier versions of Word or Word 2007

Note In the following table, "Template" refers to either the Normal.dot template or a custom template.

Setting name Storage location
AutoCorrect-Formatted text Normal.dotm or Normal.dot
AutoCorrect-Shared entries .ACL files user.acl
AutoSave path Registry
AutoText Template
Company name Winword.exe
Custom keystroke assignments Template
Font substitution Registry
Macros Template/document
Picture editing Registry
Print data forms Document
Snap to grid Registry
Styles Template/document
Toolbars Template/document
User info Registry
View toolbars Template
View/toolbar Template
Document Parts Template

AutoCorrect lists are shared between Office programs. Any changes that you make to the AutoCorrect entries and settings when you are in one program are immediately available to the other programs. Additionally, Word can store AutoCorrect items that are made up of formatted text and graphics.

Information about AutoCorrect is stored in various locations. These locations are listed in the following table:

AutoCorrect information Storage location
AutoCorrect entries shared by all programs .ACL file in the %UserProfile%\Application Data\Microsoft\Office folder
AutoCorrect entries used only by Word (formatted text and graphics) Normal.dot
AutoCorrect settings (correct two initial capitals, capitalize names of days, replace text as you type) Registry
AutoCorrect settings used only by Word (corrects accidental usage of CAPS LOCK key, capitalizes first letter of sentences) Registry

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Additional query words: word2003 word 2002 WD2002 Wd2000 Word 2000 WD2007

Keywords: kbhowtomaster KB822005



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