Article ID: 821471
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
Your Windows 2000-based computer may experience some of or all the following symptoms:
- Port 25 connections are refused.
- Server performance is sluggish.
- Microsoft Exchange Server does not deliver mail.
- Performance Monitor stops responding (hangs).
CAUSE
This issue may occur if the InetInfo.exe program stops responding while it tries to link with a deadlocked Wldap32.dll client library.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 19-Jun-2003 20:24 5.0.2195.6748 124,688 Adsldp.dll 19-Jun-2003 20:24 5.0.2195.6748 132,368 Adsldpc.dll 19-Jun-2003 20:24 5.0.2195.6748 63,760 Adsmsext.dll 19-Jun-2003 20:24 5.0.2195.6743 381,200 Advapi32.dll 06-Jun-2003 19:53 5.0.2195.6753 69,392 Browser.dll 19-Jun-2003 20:24 5.0.2195.6680 134,928 Dnsapi.dll 19-Jun-2003 20:24 5.0.2195.6663 92,432 Dnsrslvr.dll 19-Jun-2003 20:24 5.0.2195.6753 47,376 Eventlog.dll 19-Jun-2003 20:24 5.0.2195.6747 148,240 Kdcsvc.dll 18-Jun-2003 17:43 5.0.2195.6758 205,072 Kerberos.dll 26-Mar-2003 21:37 5.0.2195.6695 71,888 Ksecdd.sys 28-May-2003 20:39 5.0.2195.6749 509,712 Lsasrv.dll 28-May-2003 20:39 5.0.2195.6749 33,552 Lsass.exe 05-Apr-2003 00:12 5.0.2195.6680 117,520 Msv1_0.dll 19-Jun-2003 20:24 5.0.2195.6601 311,568 Netapi32.dll 19-Jun-2003 20:24 5.0.2195.6695 371,984 Netlogon.dll 19-Jun-2003 20:24 5.0.2195.6697 1,040,144 Ntdsa.dll 19-Jun-2003 20:24 5.0.2195.6742 392,464 Samsrv.dll 19-Jun-2003 20:24 5.0.2195.6737 131,344 Scecli.dll 19-Jun-2003 20:24 5.0.2195.6737 306,448 Scesrv.dll 17-Jun-2003 17:54 5.0.2195.6756 4,576,768 Sp3res.dll 19-Jun-2003 20:24 5.0.2195.6601 51,472 W32time.dll 16-Aug-2002 13:32 5.0.2195.6601 57,104 W32tm.exe 19-Jun-2003 20:24 5.0.2195.6741 126,224 Wldap32.dll
WORKAROUND
To work around this issue, restart InetInfo.exe.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: freeze crash
Keywords: kbhotfixserver kbqfe kbqfe kbbug KB821471
