Article ID: 821449
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
When you change your password while you log on to Windows, you may not authenticate successfully with a third-party network provider. For example, a user logs on to Windows and Citrix MetaFrame with a new password, the Windows password is successful, but the Citrix MetaFrame password is not successful.
CAUSE
This problem occurs because Windows sends the old password to the third-party network provider when you change your password while you log on to Windows.
RESOLUTION
Windows XP service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name Platform -------------------------------------------------------------------- 11-May-2003 23:26 5.3.16.6 24,576 Xpsp1hfm.exe X86 21-Mar-2003 23:55 5.3.16.5 59,904 Xpsp1hfm.exe IA64 21-May-2003 20:45 5.1.2600.105 1,264,640 Msgina.dll IA64 09-Nov-2002 14:32 5.1.2600.105 968,704 Wmsgina.dll X86 21-May-2003 19:12 5.1.2600.1224 1,266,176 Msgina.dll IA64 19-May-2003 21:48 5.1.2600.1224 969,216 Wmsgina.dll X86
Note Because of file dependencies, this hotfix requires Windows XP SP1.
Windows 2000 Server
Date Time Version Size File name ------------------------------------------------------ 19-May-2003 19:34 5.0.2195.6746 333,072 Msgina.dll
Note Because of file dependencies, this hotfix requires Windows 2000 SP4.
STATUS
Windows XP
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Windows 2000 Server
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: old password nsp network service provider notification log on
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbbug kbfix kbqfe kbwin2000presp5fix KB821449
