Knowledge Base

OL2002:"The Document Entered Into the Office Document Field Is Not Associated with an Office Application..." Error Message When You Attach a Microsoft Office Document to Your Online Meeting Request

Article ID: 821291

Article Last Modified on 4/7/2006

APPLIES TO

Microsoft Outlook 2002 Standard Edition, when used with:
- Microsoft Windows XP Professional

SYMPTOMS

When you attach a Microsoft Office document to your online meeting request in Outlook 2002, you may receive the following error message when you click Send:

The document entered into the Office Document field is not associated with an Office application that supports collaboration. Please associate the document type with an Office application, enter a new document, or clear this field.

CAUSE

This problem may occur if you are running Microsoft Outlook in Microsoft Windows XP because Outlook cannot associate an Office document that is inserted from an Office program.

Note This problem may also occur if you never ran the required Office program to open the attached Office document.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name     
   --------------------------------------------
   25-May-2003  08:00  3,243,520  Outlookop.msp  (client update)
   25-May-2003  10:26  6,988,504  Outlookff.msp  (full-file update)

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:

   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   20-Dec-2002  00:41  10.0.4817.0    109,128  Envelope.dll     
   09-Jan-2003  22:31  10.0.4907.0    346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0    137,800  Impmail.dll      
   28-Feb-2003  01:56  10.0.5025.0    543,304  Outlcm.dll       
   14-Mar-2003  07:55  10.0.5112.0    100,936  Outlctl.dll      
   23-May-2003  09:38  10.0.5320.0  6,318,664  Outllib.dll      
   11-Oct-2002  22:14  10.0.4608.0     92,744  Outlmime.dll     
   23-May-2003  09:38  10.0.5320.0     47,688  Outlook.exe      
   22-Mar-2003  03:06  10.0.5119.0    121,416  Outlph.dll       
   25-Nov-2002  18:50  10.0.4721.0     47,688  Recall.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Keywords: kberrmsg kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB821291

Microsoft KB Archive/821291

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