Article ID: 818177
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
SYMPTOMS
The Cluster service may randomly stop working, and exception errors may be written to the Cluster log file.
CAUSE
This problem is caused by a race condition between two threads in the remote procedure call (RPC) runtime.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 08-Apr-2003 08:19 5.0.2195.6692 994,064 Ole32.dll 08-Apr-2003 08:19 5.0.2195.6701 432,400 Rpcrt4.dll 08-Apr-2003 08:19 5.0.2195.6692 239,376 Rpcss.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Theoretically, this problem might occur in any RPC-enabled program. However, Microsoft has seen this problem occur only in the Cluster service. When this problem occurs, the Cluster service records entries that are similar to these in the Cluster log file:
00000638.000009e8::2003/01/22-13:09:14.672 [CS] Exception. Code = 0xc0000005, Address = 0x77f8765f
00000638.000009e8::2003/01/22-13:09:14.672 [CS] Exception parameters: 0, 4d4c5446, 1003f, ae000000
00000638.000009e8::2003/01/22-13:09:17.187 [CS] CallStack:
00000638.000009e8::2003/01/22-13:09:17.187 [CS] Frame Address
00000638.000009e8::2003/01/22-13:09:17.187 0E50FBE8 77F8765F RtlDosSearchPath_U+000004DF
00000638.000009e8::2003/01/22-13:09:17.187 0E50FD90 77FCC538 RtlSizeHeap+00000BFF
00000638.000009e8::2003/01/22-13:09:17.187 0E50FE94 77D5F186 TowerConstruct+000036BC
00000638.000009e8::2003/01/22-13:09:17.187 000919A8 77D65C8D TowerConstruct+0000A1C3
00000638.000009e8::2003/01/22-13:09:17.203 77D426F8 89ABCDEF 0000:00000000
00000638.000009e8::2003/01/22-13:09:17.203 77D4931A 77D64030 TowerConstruct+00008566
00000638.000009e8::2003/01/22-13:09:17.203 2308418B C2042444 0000:00000000
Other stack traces may be listed in the log. To perform additional analysis, you must obtain a crash dump file of the Cluster service by using a debugger.
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbnetwork kbwin2ksp4fix kbhotfixserver KB818177
