Article ID: 816769
Article Last Modified on 11/4/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
- Microsoft Internet Explorer 6.0, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Standard Edition
SYMPTOMS
When you close Internet Explorer, it may remain in memory as a process. If you then start Internet Explorer, and then try to access files that you accessed earlier by using Internet Explorer, the new instance of Internet Explorer stops responding (hangs).
RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name
--------------------------------------------------
21-Mar-2003 12:22 5.1.2600.1189 528,896 User32.dll
Windows 2000
Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 2 (SP2) installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
19-Jun-2003 20:51 5.0.2195.6738 42,256 Basesrv.dll
17-Jan-2003 13:06 5.0.2195.6656 236,304 Cmd.exe
19-Jun-2003 20:51 5.0.2195.6758 222,992 Gdi32.dll
19-Jun-2003 20:51 5.0.2195.6741 711,440 Kernel32.dll
19-Jun-2003 20:51 5.0.2195.6751 333,072 Msgina.dll
08-Apr-2003 02:54 5.0.2195.6701 90,232 Rdpwd.sys
17-Jun-2003 14:54 5.0.2195.6756 4,576,768 Sp3res.dll
19-Jun-2003 20:51 5.0.2195.6759 380,176 User32.dll
19-Jun-2003 20:51 5.0.2195.6745 385,808 Userenv.dll
19-Jun-2003 19:08 5.0.2195.6759 1,628,784 Win32k.sys
29-May-2003 20:25 5.0.2195.6750 181,520 Winlogon.exe
19-Jun-2003 20:51 5.0.2195.6758 243,984 Winsrv.dll
19-Jun-2003 20:51 5.0.2195.6741 711,440 Kernel32.dll
19-Jun-2003 20:51 5.0.2195.6759 1,628,784 Win32k.sys
19-Jun-2003 20:51 5.0.2195.6758 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbwin2000presp5fix kbhotfixserver atdownload kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB816769
