Article ID: 815351
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When you create multiple appointments in Microsoft Outlook, and then view those appointments by using Microsoft Outlook Web Access (OWA), one of the appointments covers up the other appointments.
CAUSE
This problem occurs if both of the following conditions exist:
- You create multiple appointments that have the same start time.
-and-
- One of the appointments has a duration of 0 (zero) minutes.
In this scenario, these appointments appear correctly in Outlook, but when you view them by using OWA, the appointment with a duration of zero minutes appears over the other appointment instead of next to it as you expect. This problem occurs because the client-side Microsoft JScript program that calculates the number of columns in the OWA Calendar incorrectly calculates the number of columns when an appointment with a duration of zero minutes exists.
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Outlook Web Access
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ----------------------------------------------- 03-Mar-2003 17:50 91,624 Ctrl_calendarview20.js
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
Additional query words: kbExchange2000preSP4septbarFix
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB815351
