Article ID: 814150
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Broadband Network Utility
- Microsoft Broadband Networking 10/100 Ethernet 5-Port Switch MN-150
- Microsoft Broadband Networking 10/100 Ethernet Notebook Adapter
- Microsoft Broadband Networking 10/100 Ethernet PCI Adapter
- Microsoft Broadband Networking 10/100 Ethernet USB Adapter
- Microsoft Broadband Networking 10/100 Ethernet Base Station
- Microsoft Broadband Networking Wireless Base Station MN-700
- Microsoft Broadband Networking Wireless Desktop Kit MN-840
- Microsoft Broadband Networking Wireless Notebook Adapter MN-720
- Microsoft Broadband Networking Wireless Notebook Kit MN-820
SYMPTOMS
When you try to install the Broadband Network Utility (BNU), you may receive an error message that is similar to the following:
CAUSE
This issue may occur if your video adapter is not displaying at least 16-bit color. You cannot install BNU if your video adapter is not displaying at least 16-bit color.
RESOLUTION
To resolve this issue, configure your video adapter to display at least 16-bit color:
- Click Start, and then click Control Panel.
- Double-click Display.
- Click the Settings tab, and then click Medium (16 bit) or a higher setting in the Color quality box.
- Click OK.
Note The BNU software may be able to run at less than 16-bit color, although it requires at least 16-bit color to install. If you want to use the less than 16-bit color quality setting on your computer, it may be possible to change the color setting for your display adapter back to the setting you were using after you have completed the installation.
MORE INFORMATION
If a color setting that is 16-bit or higher is not available, there may be a problem with your video adapter or its driver. For information about how to update your video adapter drivers, view the documentation that is included with your video adapter, or contact the manufacturer of your video adapter. For information about how to contact the manufacturer of your computer or video adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kberrmsg kbprb KB814150
