Article ID: 813301
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Media Center Edition 2002
- Microsoft Fingerprint Reader
- Microsoft Optical Desktop with Fingerprint Reader
SYMPTOMS
You may not be able to use a biometric logon device (such as a fingerprint reader or retinal scanner) to log on to Windows XP after the computer resumes from standby or hibernation. This problem typically occurs after the computer enters standby or hibernation while at the Welcome (logon) screen. When this problem occurs, you typically can use a password to log on to the computer.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The P1 version of this P2 has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
24-Jan-2003 22:55 6.0.2800.1158 62,976 Shgina.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
This problem only occurs with Windows XP Service Pack 1 or with Windows XP (original release) with the hotfix that is described in the following article in the Microsoft Knowledge Base:
307274 Windows stops responding during Windows XP shut down
The following tables show the results of a logon attempt from each standby (suspend) or hibernate state.
From a logged-on user's desktop:
| Resuming from | Result |
| Manual Standby | Success |
| Manual Hibernation | Success |
| Automatic Standby | Success |
| Automatic Hibernation | Success |
| Automatic Hibernation after Automatic Standby | Cannot log on |
From the Welcome (logon) screen:
| Resuming from | Result |
| Manual Standby | Cannot log on |
| Manual Hibernation | Cannot log on |
| Automatic Standby | Cannot log on |
| Automatic Hibernation | Cannot log on |
| Automatic Hibernation after Automatic Standby | Cannot log on |
Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB813301
