Microsoft KB Archive/812580

Knowledge Base

Error Message: Ntkrnlmp.exe Could Not Be Loaded Error Code 7

Article ID: 812580

Article Last Modified on 9/22/2003

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APPLIES TO

• Microsoft Windows XP Professional Edition
• Microsoft Windows XP Home Edition

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SYMPTOMS

When you install Windows XP, you may receive the following error message:

ntkrnlmp.exe could not be loaded
Error Code 7

CAUSE

This issue may occur if your computer's BIOS has issues when ACPI is enabled.

RESOLUTION

To resolve this issue:

1. If you are upgrading Windows 98 or Windows Millennium Edition, follow the troubleshooting steps that are described in the following Microsoft Knowledge Base article:

   310064 HOW TO: Troubleshoot Windows XP Problems During Installation When You Upgrade from Windows 98 or Windows Me

   Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
2. Perform a clean installation of Windows XP:
   1. Insert the Windows XP CD-ROM into your CD-ROM or DVD-ROM drive.
   2. If Windows automatically detects the CD-ROM, click Install Windows to start the Windows XP Setup Wizard. If Windows does not automatically detect the CD-ROM, click Start, click Run, type CD-ROM drive letter:\setup.exe, and then click OK.
   3. Press ENTER.
   4. Click New Installation, and then click Next.
   5. Follow the instructions on your screen.
3. When you receive the "Press F6 to load SCSI/Raid Drivers" prompt, press F7 to bypass Advanced Configuration and PowerInterface (ACPI) detection.
4. Finish the installation of Windows XP.

Additional query words: freeze quit fail

Keywords: kberrmsg kbprb KB812580

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