Article ID: 812384
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Excel 2002 Standard Edition
SYMPTOMS
When you try to open a workbook, you receive the following error message:
After you click OK, the Document Recovery task pane does not appear, and the workbook is not recovered.
CAUSE
This problem may occur if the file contains damage to different portions of the file structure. Microsoft Excel 2002 detects the first piece of damage, and then tries to repair it by starting Excel in Safe mode. Excel then detects the remaining damage in the document, and then tries to restart itself in a minimal-load mode. This second attempt to restart Excel fails, and the symptom occurs.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this fix should have the following file attributes or later:
Date Time Size File name ------------------------------------------- 11-Jan-2003 03:41 14,998,252 Excelff.msp 15-Jan-2003 18:25 2,444,012 Excelop.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
9-Jan-2003 14:31:35 10.0.4907.0 9,181,768 Excel.exe
Note This hotfix does not address all occurences of this error message; it only makes sure that Excel tries to fix all occurences of corruption in the file. If the file is corrupted beyond repair, you may still receive the error message that is listed in the "Applies to" section, and you cannot open the file.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
Excel Minimal-Load mode occurs if Excel loads into memory the absolute minimum necessary to run itself.
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