Article ID: 811575
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
SYMPTOMS
When you upgrade a client from Microsoft Systems Management Server (SMS) 2.0 to SMS 2003, the Advertised Programs Manager (SMSapm32.exe) may continue to run after the client components have been removed. Additionally, the following entries are logged to the Smsapm32.log:
SCHED DATA : Program running beyond its specified estimated run time.~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : Polling for program finish or reply to message box~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : The user told us to wait for another 15 minutes.~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : Program running beyond its specified estimated run time.~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : Polling for program finish or reply to message box~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : The user told us to wait for another 15 minutes.~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : Program running beyond its specified estimated run time.~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : Polling for program finish or reply to message box~ $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)> SCHED DATA : The user told us to wait for another 15 minutes.~ $$<APM><Wed Jun 12 15:04:29.576 2002><thread=239 (0xEF)>
These symptoms may occur when the upgrade process tries to remove the SMS 2.0 client components and before the SMS 2003 client components are installed.
Note The SMSApm32.exe process uses lots of CPU resources.
CAUSE
This problem may occur if an advertised program is running when the SMSApm32.exe process tries to quit during the upgrade. In this scenario, the SMSApm32.exe process may enter an endless processing loop.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to obtain the latest Systems Management Server 2.0 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have SMS 2.0 Service Pack 4 (SP4) to apply this hotfix.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------------ 18-Dec-2002 16:39 2.0.4.1 253,786 Q811575.exe 01-May-2002 15:40 2.0.92.9 638,672 Apasetup.exe Alpha 01-May-2002 14:55 2.0.1493.4163 295,184 Ccim32.dll Alpha 01-May-2002 15:30 2.0.92.9 1,926,769 Ccmcore.exe Alpha 01-May-2002 15:30 2.0.1493.4170 4,453,167 Clicore.exe Alpha 01-May-2002 09:05 2.0.1493.4105 125,712 Clisvcl.exe Alpha 01-May-2002 15:30 2.0.1493.4170 13,584 Cliver.exe Alpha 01-May-2002 15:40 67 Compver.ini 01-May-2002 15:40 67 Compverbase.ini 01-May-2002 15:40 67 Compversmsapm32.ini 01-May-2002 15:40 67 Compverswdist.ini 01-May-2002 12:45 2.0.1493.4149 55,056 Cqmgr32.dll Alpha 01-May-2002 13:30 2.0.1493.4146 75,536 Odpsys32.exe Alpha 01-May-2002 13:30 2.0.1493.4146 83,216 Odpusr32.exe Alpha 01-May-2002 15:40 2.0.1493.4172 331,536 Smsapm32.exe Alpha 01-May-2002 15:30 2.0.92.9 694,839 Swdist32.exe Alpha 01-May-2002 15:40 2.0.92.9 391,410 Apasetup.exe x86 01-May-2002 14:55 2.0.1493.4163 182,096 Ccim32.dll x86 01-May-2002 15:30 2.0.92.9 1,324,792 Ccmcore.exe x86 01-May-2002 15:30 2.0.1493.4170 3,409,548 Clicore.exe x86 01-May-2002 09:05 2.0.1493.4105 88,432 Clisvcl.exe x86 01-May-2002 15:30 2.0.1493.4170 8,512 Cliver.exe x86 01-May-2002 15:40 67 Compver.ini 01-May-2002 15:40 67 Compverbase.ini 01-May-2002 15:40 67 Compversmsapm32.ini 01-May-2002 15:40 67 Compverswdist.ini 01-May-2002 12:45 2.0.1493.4149 34,656 Cqmgr32.dll x86 01-May-2002 13:30 2.0.1493.4146 54,128 Odpsys32.exe x86 01-May-2002 13:30 2.0.1493.4146 60,784 Odpusr32.exe x86 25-Sep-2001 20:14 2.0.1250.7 762,688 Preinst.exe x86 01-May-2002 15:40 2.0.1493.4172 252,784 Smsapm32.exe x86 01-May-2002 15:30 2.0.92.9 640,802 Swdist32.exe x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbadvertisement kbpackage kbclient kbsmsappman kbsms200presp5fix kbsoftwaredist kbfix kbbug KB811575
