Article ID: 810946
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office XP Standard Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Developer Edition
SYMPTOMS
After you select a mapped network drive letter, you may experience the following symptoms:
- The drive letter you selected may change unexpectedly.
- Only the drive letter that is closest to the end of the alphabet may be selected.
Example
For example, this symptom may occur under the following conditions:
- You have mapped two or more network drives to the same network share. For example, drive A, drive B, and drive C.
- You start an Office XP program such as Microsoft Word or Microsoft Excel.
- You open either the Save As or Open dialog box. To do so, you click Save As or Open on the File menu.
- In the Look in box, you click My Computer to view available drives.
- Although you click drive A or drive B, drive C appears in the Look in box.
RESOLUTION
Service pack information
This problem is corrected in Microsoft Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 25-Nov-2002 18:49 10.0.4721.0 9,857,608 Mso.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This bug was corrected in Microsoft Office XP Service Pack 3.
Keywords: kbqfe kbhotfixserver kbenv kbfix kbbug KB810946
