Article ID: 810937
Article Last Modified on 6/6/2003
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
- Microsoft Outlook 2000 Standard Edition
SYMPTOMS
When you start Microsoft Outlook, Microsoft Word starts also.
CAUSE
This issue may occur if you have ATI HydraVision versions 2.5 or earlier multi-monitor management software installed on your computer.
RESOLUTION
To resolve this issue, contact ATI Technologies Inc.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact ATI Technologies Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
MORE INFORMATION
To verify that ATI HydraVision is causing this issue, stop Desk95.exe and Viewport.exe, and then start Outlook. If Outlook starts but Word does not start, ATI HydraVision is causing this issue. To stop Desk95.exe and Viewport.exe, follow these steps:
- Press CTRL+ALT+DEL.
- In the Windows Security dialog box, click Task Manager.
- Click the Processes tab.
- In the Image Name list, click Desk95.exe, and then click End Process.
- In the Image Name list, click Viewport.exe, and then click End Process.
Note Desk95.exe and Viewport.exe were only included in ATI HydraVision versions 2.5 and earlier.
Keywords: kbprb KB810937
