Article ID: 810705
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 2.0 Service Pack 1
- Microsoft Systems Management Server 2.0 Service Pack 3
- Microsoft Systems Management Server 2.0 Service Pack 4
SYMPTOMS
Fatal exception error 0xc0000008 may occur in Systems Management Server (SMS) Available Programs Manager (Smsapm32.exe). This is most likely to occur after you restart the computer or when you shut it down. If you have attached a kernel debugger to the computer, the debugger indicates that Smsapm32.exe has used a handle that is not valid.
CAUSE
This problem occurs if you have turned on some global flags in the registry under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\GlobalFlag (specifically, the 0x00000100 [Application Verifier] and the 0x40000000 [bad handles detection] flags). You use the GlobalFlag value to control system behavior for debugging purposes. You typically set this by using Gflags.exe or the Application Verifier tool.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform --------------------------------------------------------------------------- 01-May-2002 17:35 2.0.92.9 390,521 Apasetup.exe x86 01-May-2002 12:05 2.0.1493.4105 182,096 Ccim32.dll x86 01-May-2002 15:45 2.0.92.9 1,324,785 Ccmcore.exe x86 01-May-2002 15:45 2.0.1493.4149 3,409,460 Clicore.exe x86 01-May-2002 12:05 2.0.1493.4105 88,432 Clisvcl.exe x86 01-May-2002 17:35 67 Compverbase.ini x86 01-May-2002 17:35 67 Compversmsapm32.ini x86 01-May-2002 17:35 67 Compverswdist.ini x86 01-May-2002 15:45 2.0.1493.4149 34,656 Cqmgr32.dll x86 01-May-2002 15:30 2.0.1493.4146 54,128 Odpsys32.exe x86 01-May-2002 15:30 2.0.1493.4146 60,784 Odpusr32.exe x86 01-May-2002 17:35 2.0.1493.4159 249,200 Smsapm32.exe x86 01-May-2002 15:30 2.0.92.9 640,761 Swdist32.exe x86 01-May-2002 17:35 2.0.92.9 637,778 Apasetup.exe Alpha 01-May-2002 12:05 2.0.1493.4105 295,184 Ccim32.dll Alpha 01-May-2002 15:45 2.0.92.9 1,926,762 Ccmcore.exe Alpha 01-May-2002 15:45 2.0.1493.4149 4,452,934 Clicore.exe Alpha 01-May-2002 12:05 2.0.1493.4105 125,712 Clisvcl.exe Alpha 01-May-2002 17:35 67 Compverbase.ini Alpha 01-May-2002 17:35 67 Compversmsapm32.ini Alpha 01-May-2002 17:35 67 Compverswdist.ini Alpha 01-May-2002 15:45 2.0.1493.4149 55,056 Cqmgr32.dll Alpha 01-May-2002 15:30 2.0.1493.4146 75,536 Odpsys32.exe Alpha 01-May-2002 15:30 2.0.1493.4146 83,216 Odpusr32.exe Alpha 01-May-2002 17:35 2.0.1493.4159 327,952 Smsapm32.exe Alpha 01-May-2002 15:30 2.0.92.9 694,809 Swdist32.exe Alpha
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
How to Install the Hotfix
Using the Hotfix Installer
Note This method is only for Intel-based computers.
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the update file (Q810705.exe) and platform folders to the new folder. The folder structure must be such that the update file is located one folder "above" the platform folders.
- From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
- Quit the SMS Administrator console if it is running.
- Run Q810705.exe, and then follow the instructions in the wizard.
Manual Installation
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the platform folders that contain the hotfix files to the folder that you created.
- From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
- Quit the SMS Administrator console if it is running.
- Stop all SMS services.
- Replace the following files in the
SmsRootFolder\Bin\Platformfolder with the versions from the hotfix:- Ccim32.dll
- Clisvcl.exe
- Cqmgr32.dll
- Odpsys32.exe
- Odpusr32.exe
- Smsapm32.exe
- Replace the Swdist32.exe file in the
SmsRootFolder\Inboxes\Clicomp.src\SWDist\Platformfolder with the version from the hotfix. - Replace the Apasetup.exe file in the
SmsRootFolder\Inboxes\Clicomp.src\Smsapm32\Platformfolder with the version from the hotfix. - Replace the Ccmcore.exe and Clicore.exe files in the
SmsRootFolder\Inboxes\Clicomp.src\Base\Platformfolder with the versions from the hotfix. - Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. Note that you must rename the Compverswdist.ini file to Compver.ini. - Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Note that you must rename the Compversmsapm32.ini file to Compver.ini. - Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Note that you must rename the Compverbase.ini file to Compver.ini. - Restart the SMS services.
WORKAROUND
To work around this problem, disable the global flags that are listed in the "Cause" section of this article.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbsms200presp5fix kbqfe kbfix kbbug KB810705
