Article ID: 329584
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q329584
SYMPTOMS
When you use the Korean version of Microsoft Outlook 2002, you may see English nonsense characters (letters or symbols that do not make sense; also known as "garbage" characters) in the Contacts list. This problem occurs when you type Korean double-byte character set (DBCS) characters in the grid view of the Contacts list, and then you press TAB to switch the focus to a numeric box (a box where only numbers appear, such as the box where the telephone number is displayed).
RESOLUTION
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP Service Pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Version File name
--------------------------------------------------------
11-Nov-2002 21:24 2,287,332 Outlook.msp
11-Nov-2002 22:59 5,154,032 Outlookff.msp
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name
-------------------------------------------------------
19-Sep-2002 19:23 10.0.4517.0 105,032 Envelope.dll
11-Oct-2002 20:14 10.0.4608.0 346,696 Exsec32.dll
09-Aug-2002 01:22 10.0.4406.0 137,800 Impmail.dll
08-Nov-2002 19:47 10.0.4705.0 539,208 Outlcm.dll
08-Nov-2002 19:47 10.0.4705.0 6,314,568 Outllib.dll
11-Oct-2002 20:14 10.0.4608.0 92,744 Outlmime.dll
13-Sep-2002 01:52 10.0.4510.0 47,688 Outlook.exe
08-Nov-2002 19:47 10.0.4705.0 121,416 Outlph.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB329584
