Article ID: 329431
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q329431
SYMPTOMS
When you make changes to a message, then forward it or reply to it, the changes may be committed to the original message even if you select not to save changes.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Product Name service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name
-----------------------------------------------------
17-Dec-2002 2:29:32 1,440,336 Outlook.msp
17-Dec-2002 2:59:45 3,071,936 Outlook_Admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------------
16-Dec-2002 2:13:55 9.0.0.7212 5,337,138 Outllib.dll
31-Oct-2002 18:15:15 9.0.0.7031 45,104 Recall.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
Steps to Reproduce the Behavior
- Start Outlook 2000, and then compose a new e-mail message.
- Attach several files.
- Send the e-mail message to yourself.
- Open the received e-mail message, and then delete one attachment.
- Click Reply.
- Press ALT+TAB to switch back to the original received e-mail message.
- Click Close, and then click No when you are prompted to save the changes.
- Send the Reply e-mail message.
- Open the e-mail message that you received in step 4.
Result: The attachment that was deleted in the Reply e-mail message has also been deleted in the original received e-mail message.
Note: Any changes to the original message, such as editing the subject or body of the message, may also be committed.
WORKAROUND
Click Reply or Forward, and then edit only the new message.
Keywords: kbbug kbfix kbqfe kbprb kbhotfixserver KB329431
