Article ID: 329295
Article Last Modified on 10/11/2005
APPLIES TO
- Microsoft Outlook 2002 Service Pack 2
This article was previously published under Q329295
SYMPTOMS
If you write a program that uses the MAPI CreateProfile( ) or the ConfigureMsgService( ) method to create and configure profiles in Outlook 2002, your program may quit unexpectedly, or you may receive the following error message:
RESOLUTION
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------
21-Sep-2002 18:26 1,804 Hotfix.txt
20-Sep-2002 23:44 178,688 Olkintl.msp
20-Sep-2002 23:45 1,811,968 Olkintl_admin.msp
20-Sep-2002 23:44 3,210 Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
13-Sep-2002 03:51 10.0.4510.0 113,224 Emablt32.dll
19-Sep-2002 21:22 10.0.4517.0 199,240 Emsabp32.dll
19-Sep-2002 21:22 10.0.4517.0 129,608 Emsui32.dll
23-Aug-2002 22:58 10.0.4420.0 854,600 Msmapi32.dll
13-Sep-2002 03:52 10.0.4510.0 531,016 Mspst32.dll
09-Aug-2002 03:21 10.0.4406.0 735,816 Outex.dll
06-Sep-2002 22:18 10.0.4503.0 1,972,808 Outllibr.dll
09-Aug-2002 03:21 10.0.4406.0 338,504 Pstprx32.dll
This fix is also available in the following languages:
- French
- Spanish
- German
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
This fix is also available in the French version of Microsoft Outlook.
Additional query words: createprofile configuremsgservice crash ol2002 sp2 kb2hr1
Keywords: kbhotfixserver kbqfe kbofficexppresp3fix kbbug kbfix KB329295
