Article ID: 328281
Article Last Modified on 3/14/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q328281
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
You send an e-mail message while you work in Offline mode, and then you view the message in the Sent Items folder. The To box and the Sent box may not be populated on the message in the Sent Items folder.
CAUSE
When your e-mail profile is configured to use an Internet Message Access Protocol (IMAP) e-mail server, the default view for the Sent Items folder displays the From box, the Subject box, and the Received box. This problem occurs when you want to change the Sent Items folder to a different view. For example, you may want to see the To box, the Subject box, and the Sent box on e-mail messages in the Sent Items folder. This problem also occurs in MAPI mode.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
24-Feb-2003 16:24 152,064 Olkintl.msp (Client Patch)
24-Feb-2003 16:27 1,201,152 Olkintlff.msp (Full File Patch)
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name
--------------------------------------------------------
19-Feb-2003 21:12 10.0.4517.0 203,328 Emsabp32.dll
19-Feb-2003 21:12 10.0.4517.0 133,696 Emsui32.dll
06-Sep-2002 16:55 10.0.4420.0 858,688 Msmapi32.dll
09-Dec-2002 19:35 10.0.4503.0 2,083,392 Outllibr.dll
20-Feb-2003 14:42 10.0.5011.0 342,584 Pstprx32.dll
This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For more information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 Description of the Office XP Service Pack 2 (SP2)
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For more information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
For more information about IMAP, click the following article number to view the article in the Microsoft Knowledge Base:
287574 How to use an IMAP account with Outlook 2002
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
The fix implements the following DWORD registry keys:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\Options\Mail\IMAP Use Full Headers
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\Mail\IMAP Use Full Headers
When this value is present and set to a non-zero value, full headers are converted instead of just the minimal property set. The value in the Policies branch is checked first and takes precedence if it is present.
- Start Registry Editor (Regedt32.exe).
- Locate and then click one of the following registry keys (depending on where you want to set the option): '
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\Options \Mail
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\Mail - On the Edit menu, click Add Value, and then add the following registry value:
Value name: IMAP
Data type: REG_DWORD
Radix: Hexadecimal
Value data: 1 - Quit Registry Editor.
Additional query words: kb2HR1 FIX
Keywords: kbhotfixserver kbqfe kbwebserver kbconfig kbemail kbofficexppresp3fix kbbug kbfix KB328281
