Article ID: 327344
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q327344
SYMPTOMS
When the Systems Management Server (SMS) Offer Data Providers or Available Program Manager connects to a Client Access Point (CAP) to look for new advertisements or to run a program, a lot of data, including folder listings, is transferred between the SMS client and the CAP. The amount of traffic depends primarily on the number of files in the Offerinf.box and Pkginfo.box folders.
If you use Network Monitor, you may see repeated calls to FindFirstFile that account for much of the network traffic.
CAUSE
The SMS client uses folder browsing to determine if it has the correct access permissions to various CAP folders. The client is not optimized to deal with scenarios in which those folders have many files.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------------- 21-Oct-2000 10:00 2.0.1493.3000 412,944 Abnwcli.dll Alpha 01-May-2002 13:55 2.0.92.9 657,579 Apasetup.exe Alpha 01-May-2002 12:05 2.0.1493.4105 295,184 Ccim32.dll Alpha 01-May-2002 13:55 2.0.92.9 1,926,758 Ccmcore.exe Alpha 01-May-2002 13:55 2.0.1493.4127 4,447,654 Clicore.exe Alpha 01-May-2002 12:05 2.0.1493.4105 125,712 Clisvcl.exe Alpha 01-May-2002 13:55 67 Compverbase.ini 01-May-2002 13:55 67 Compversmsapm32.ini 01-May-2002 13:55 67 Compverswdist.ini 01-May-2002 12:05 2.0.1493.4105 66,832 Cqmgr32.dll Alpha 21-Oct-2000 10:00 2.0.1493.3000 287,504 Falclin.dll Alpha 15-Sep-2001 11:00 2.0.1493.4000 579,856 Mslmclin.dll Alpha 01-May-2002 13:55 2.0.1493.4127 76,048 Odpsys32.exe Alpha 01-May-2002 13:55 2.0.1493.4127 84,240 Odpusr32.exe Alpha 01-May-2002 13:55 2.0.1493.4127 87,824 Odpwin9x.exe Alpha 01-May-2002 13:55 2.0.1493.4127 43,280 Pipcap32.dll Alpha 01-May-2002 13:55 2.0.1493.4127 392,464 Smsapm32.exe Alpha 01-May-2002 13:55 2.0.92.9 694,566 Swdist32.exe Alpha 21-Oct-2000 10:00 2.0.1493.3000 234,336 Abnwcli.dll X86 01-May-2002 13:55 2.0.92.9 396,536 Apasetup.exe x86 15-Sep-2001 11:00 2.0.1493.4000 260,960 Bindclin.dll X86 01-May-2002 12:05 2.0.1493.4105 182,096 Ccim32.dll X86 01-May-2002 13:55 2.0.92.9 1,324,778 Ccmcore.exe x86 01-May-2002 13:55 2.0.1493.4127 3,405,664 Clicore.exe x86 01-May-2002 12:05 2.0.1493.4105 88,432 Clisvcl.exe X86 01-May-2002 13:55 67 Compverbase.ini 01-May-2002 13:55 67 Compversmsapm32.ini 01-May-2002 13:55 67 Compverswdist.ini 01-May-2002 12:05 2.0.1493.4105 39,264 Cqmgr32.dll X86 21-Oct-2000 10:00 2.0.1493.3000 158,560 Falclin.dll X86 15-Sep-2001 11:00 2.0.1493.4000 339,296 Mslmclin.dll X86 15-Sep-2001 11:00 2.0.1493.4000 270,688 Ndsclin.dll X86 01-May-2002 13:55 2.0.1493.4127 54,640 Odpsys32.exe X86 01-May-2002 13:55 2.0.1493.4127 61,296 Odpusr32.exe X86 01-May-2002 13:55 2.0.1493.4127 63,344 Odpwin9x.exe X86 01-May-2002 13:55 2.0.1493.4127 24,928 Pipcap32.dll X86 01-May-2002 13:55 2.0.1493.4127 295,280 Smsapm32.exe X86 01-May-2002 13:55 2.0.92.9 640,434 Swdist32.exe x86
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
WORKAROUND
Use the SMS Administrator console to delete packages and advertisements that are no longer in use by clients. This reduces the number of files on each CAP and reduces the amount of data that is transferred to each client during an Offer Data Provider cycle.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
The SMS client has been updated to significantly reduce the amount of data that is transferred on each Offer Data Provider cycle.
How to Install the Hotfix
Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods.
How to Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
- Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q327344.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
- Log on to your site server by using an account with administrator permissions.
- On the site server, quit the SMS Administrator console.
- Run the Q327344.exe file and then follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process.
How to Manually Install the Hotfix
- Copy the update program file (Q327344.exe) and platform folders to a new folder. The folder structure must be such that the program file is located one folder "above" the platform folders.
- Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it.
- Replace the Clicore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Compver.ini that is located in the SMS\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file that is located in the hotfix
Platform
folder. The file must maintain its original name of Compver.ini. - Replace the Ccmcore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Apasetup.exe file that is located in the SMS\Inboxes\Clicomp.src\smsapm32\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file that is located in the
Platform
folder. The file must maintain its original name of Compver.ini. - Replace the Swdist32.exe file that is located in the SMS\Inboxes\Clicomp.src\SWDist\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is located in the hotfix
Platform
folder. The file must maintain its original name of Compver.ini. - Replace the Abnwcli.dll file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Bindclin.dll file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Ccim32.dll file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Clisvcl.exe file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Cqmgr32.dll file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Falclin.dll file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Mslmclin.dll file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Ndsclin.dll file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Odpsys32.exe file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the Odpusr32.exe file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Replace the SMSAPM32.EXE file that is located in the SMS\Bin\
Platform
folder with the version that is located in the hotfixPlatform
folder. - Restart the SMS site services.
Additional query words: prodsms apm odp
Keywords: kbqfe kbhotfixserver kbsoftwaredist kbsms200presp5fix kbbug kbfix KB327344