Article ID: 327293
Article Last Modified on 10/12/2005
APPLIES TO
- Microsoft Word 2002 Standard Edition
This article was previously published under Q327293
SYMPTOMS
When you press the CTRL + Y key combination to repeat an action in Microsoft Word 2002, the change is not applied to the selected line of text if the last change is a font change or a font size change.
CAUSE
Microsoft is researching this problem and will post more information in this article when the information becomes available.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------------
25-Oct-2002 06:28 5,639,208 Winword_admin.msp
25-Oct-2002 06:07 5,728,836 Winword.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
24-Oct-2002 18:44 10.0.4622.0 10,598,984 Winword.exe
WORKAROUND
To work around this problem, you can use the Format Painter feature or you can manually reformat the text.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB327293
