Article ID: 326702
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 2.0 Service Pack 1
- Microsoft Systems Management Server 2.0 Service Pack 2
- Microsoft Systems Management Server 2.0 Service Pack 3
- Microsoft Systems Management Server 2.0 Service Pack 4
This article was previously published under Q326702
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After you finish a Site Reset and change the SMS Service Account Password, the International Client Pack 4 ( ICP4) version numbers contained in the registry are changed. For example, the values of the following registry keys
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup\Full version = 2.00.1493.3500
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup\Full UI version = 2.00.1493.3500
are changed to the following values:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup\Full version = 2.00.1493.3010
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup\Full UI version = 2.00.1493.3010
This change in the registry permits the installation of non-ICP hotfixes on ICP sites. Installing non-ICP hotfixes on IPC sites can cause Site server instability.
RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Service Pack 4 (SP4) version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 07-Mar-2003 20:34 2.0.4.1 253,182 Sms2.0-kb326702-sp4-x86-enu.exe 01-May-2002 20:05 2.0.1493.4189 3,913,488 Setup.exe Alpha 06-Mar-2003 19:59 1,376,868 Setup.map 25-Sep-2001 23:14 2.0.1250.7 762,688 Preinst.exe X86 01-May-2002 20:05 2.0.1493.4189 3,110,560 Setup.exe X86 06-Mar-2003 19:46 796,244 Setup.map
WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To work around this problem, manually change the Full version and Full UI version values in the registry of the site server. To do this on Site servers with ICP4 installed, follow these steps:
- On the Site server click Start, and then click Run.
- Type regedit and then click OK to start Registry Editor.
- Locate the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup - Change the Full version and the Full UI version values to 2.00.1493.3500.
- Close Registry Editor.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbsms200presp5fix kbqfe kbinterop kbbug kbfix KB326702
