Article ID: 326689
Article Last Modified on 4/29/2003
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q326689
SYMPTOMS
When you run the Norton SystemWorks 2002 "One Button Checkup" feature on your Windows XP-based computer, you may receive the following error message:
CAUSE
This issue may occur if an earlier version of the Scanwrap.dll file exists on your computer during the installation of Norton SystemWorks 2002.
RESOLUTION
To resolve this issue:
- Click Start, and then click Control Panel.
- Click Add or Remove Programs.
- Under Currently installed programs, click Norton SystemWorks, and then click Remove.
- Run the Symantec "SymClean" utility. For information about how to obtain and use the SymClean utility, visit the following Symantec Web site:
- If the SymClean utility indicates that there are no programs to remove (there are no programs listed after you click Continue), rename the Scanwrap.dll to Scanwrap.old. For information about how to locate a file, view Windows Help. To rename a file, right-click the file, click Rename, type the new file name, and then press ENTER.
- Install Norton SystemWorks 2002.
MORE INFORMATION
For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kberrmsg kbprb kb3rdparty KB326689
