Microsoft KB Archive/326671

Knowledge Base

Error Message: Windows Could Not Start Because of an Error in...

Article ID: 326671

Article Last Modified on 3/1/2004

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APPLIES TO

• Microsoft Windows XP Professional Edition
• Microsoft Windows XP Home Edition

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This article was previously published under Q326671

SYMPTOMS

When you start Microsoft Windows XP, you may receive the following error message:

Windows could not start because of an error in the software. Please report this problem as : load needed DLLs for kernel. Please contact your support person to report this problem.

CAUSE

This issue may occur if the Hal.dll and Ntoskrnl.exe files are mismatched.

RESOLUTION

To resolve this issue, start your computer from the Windows CD, and then perform an in-place upgrade of Windows. For additional information about how to do so, click the following article number to view the article in the Microsoft Knowledge Base:

315341 How to Perform an In-Place Upgrade (Reinstallation) of Windows XP

Keywords: kberrmsg kbenv kbprb KB326671

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