Article ID: 324932
Article Last Modified on 10/11/2005
APPLIES TO
- Microsoft Outlook 2002 Service Pack 2
This article was previously published under Q324932
SYMPTOMS
When you close a custom form that you designed by using the default appointment form as the base template in Outlook 2002, you are prompted to save the form or to cancel the operation although you did not make any changes to the custom form.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service paxk that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
----------------------------------------------
20-Sep-2002 05:46 1,804 Hotfix.txt
18-Sep-2002 02:18 2,174,808 Outlook.msp
18-Sep-2002 03:42 5,045,088 Outlookff.msp
18-Sep-2002 02:31 3,171 Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
16-Aug-2002 21:05 10.0.4413.0 346,696 Exsec32.dll
09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll
13-Sep-2002 03:52 10.0.4510.0 539,208 Outlcm.dll
13-Sep-2002 03:52 10.0.4510.0 6,310,472 Outllib.dll
13-Sep-2002 03:52 10.0.4510.0 92,744 Outlmime.dll
13-Sep-2002 03:52 10.0.4510.0 47,688 Outlook.exe
09-Aug-2002 03:22 10.0.4406.0 121,416 Outlph.dll
Important Notes
- Microsoft Windows Installer 2.0 is required for client patch installations that are later than Office XP SP-2. For more information, see the Readme.txt for Microsoft Outlook 2002 SP-2.
- You can apply the Outlook_admin.msp file to any Microsoft Office XP administrative image that has Office XP SP-2 or later installed, whether or not the administrative installation point has been previously patched.
- You can apply the Outlook.msp file to a client installation that is already at the Office XP SP-2 level.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB324932
