Microsoft KB Archive/323922

Knowledge Base

IntelliPoint: Cannot Install IntelliPoint 4.01

Article ID: 323922

Article Last Modified on 1/7/2006

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APPLIES TO

• Microsoft IntelliMouse Explorer 4.0
• Microsoft IntelliMouse Optical 1.1
• Microsoft IntelliMouse Optical 1.1
• Microsoft IntelliMouse Trackball 1.0
• Microsoft Intellimouse Trackball Explorer
• Microsoft IntelliPoint 4.01

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This article was previously published under Q323922

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you download IntelliPoint 4.01, you may not be able to install the software. When you try to install the software, the hourglass (busy pointer) may appear for a moment and then return to normal.

CAUSE

This problem may occur if any of the following conditions is true:

• A previously installed version of IntelliPoint is corrupted.
• A previously installed version of IntelliPoint was incorrectly installed.
• The downloaded copy of IntelliPoint 4.01 is corrupted.

RESOLUTION

To resolve this problem, try Method 1 first, if Method 1 does not resolve the issue, use the Method 2.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Remove IntelliPoint and Then Reinstall

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft IntelliPoint, and then click Remove.
   

NOTE: This is the previously installed version of IntelliPoint.

1. Restart your computer.
2. Try to install IntelliPoint 4.01.

If this does not resolve the problem, continue with Method 2.

Method 2: Install IntelliPoint by Using a Clean Boot

Follow the steps in this four-part procedure to completely remove the previously installed version of IntelliPoint and then install IntelliPoint 4.01.

Part 1 - Completely Remove IntelliPoint

1. Right-click Start, and then click Explore.
2. In the Address box, type the following and then press ENTER

   drive:\Program Files\Microsoft Hardware

   where drive is the drive on which IntelliPoint is installed.
3. Right-click Mouse, and then click Delete.
   
   NOTE: If any Uninstall.isu files appear at this location, delete them also.
4. In the Address box, type the following, and then press ENTER

   drive:\Program Files

   where drive is the drive on which the Program Files folder is located.
5. Right-click the Microsoft IntelliPoint folder, and then click Delete.
   
   NOTE: This folder contains the previously installed version of IntelliPoint.
6. In the Address box, type the following and then press ENTER

   drive:\Windows\Temp

   where drive is the drive on which Windows is installed.
7. On the Edit menu, click Select All.
8. On the File menu, click Delete.
9. On the File menu, click Close.

Part 2 - Delete the Registry Keys

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then expand the following key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft

4. Right-click IntelliPoint, and then click Delete.
5. Locate and then expand the following key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

6. Right-click {ABEA...etc}, and then click Delete.
   
   NOTE: This key may not exist on your computer.

Part 3 - Perform a Clean Boot

Use a clean boot to restart your computer. A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For information about how to use a clean boot, see the "More Information" section later in this article.

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. Click Selective startup, and then click to clear all check boxes.
4. Click Apply, and then click OK.
5. Restart your computer.

Part 4 - Install IntelliPoint 4.01 and Then Restart Your Computer in Normal Mode

1. Locate the IntelliPoint 4.01 setup files.
2. Double-click Setup.exe.
3. When IntelliPoint 4.01 installation is completed, click Start, and then click Run.
4. In the Open box, type msconfig, and then click OK.
5. Click Normal startup - load all device drivers and software, click Apply, and then click OK.
6. Restart your computer.

MORE INFORMATION

For additional information about how to perform a clean boot, click the article numbers below to view the articles in the Microsoft Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP

267288 How to Perform a Clean Boot in Windows Millennium Edition

281770 How to Perform Clean-Boot Troubleshooting for Windows 2000

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Keywords: kbprb KB323922

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