Article ID: 323714
Article Last Modified on 8/28/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q323714
For a Microsoft Windows Millennium Edition version of this article, see 304590.
SUMMARY
This article lists general guidelines about how to determine the source of a file.
MORE INFORMATION
When you receive an error message, the error message may mention a file. However, you may not know with which program the file is associated. The methods in this article may help you to identify the source of a file and the product with which it may be included.
How to Troubleshoot File Error Messages
To determine the source of a file error message, first try to identify the name of the file or files from the error message, and then use one of the following methods.
View the Properties for the File
To view the properties of a specific file, right-click the file, and then click Properties. Click the Version tab.
In the Other Version Information box, the source company may be listed with the program or product with which the file is included. If the source company is a company other than Microsoft, use the links at the end of this article to obtain support from the manufacturer.
Query the Microsoft Knowledge Base for the File Name
To query the Microsoft Knowledge Base, click the following link:
Search for the terms "directory listing" for your product. When you do this, you receive a list of directory listing articles for the Microsoft products that install that file. If this method does not locate the information that you want, search again by using only the file name.
This method may also help you to identify a file that is included with a third-party program, and any known or reported issues.
Error Message Because the File Is Missing or Damaged
If a missing or damaged file is causing an error message, use "clean-boot" troubleshooting to determine from where the file is loaded. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
310353 How to Perform a Clean Boot in Windows XP
Other Information Sources
- Newsgroups:
Newsgroups are a good source of information to help you resolve file error messages. Newsgroups are a bulletin board-type message forum where other users can offer tips and information to help you in resolving error messages. To access Microsoft Product Support Newsgroups, view the following Microsoft Web site, and then click the link for Support Newsgroups: - Product Support Frequently Asked Questions (FAQs):
FAQs are available by product. FAQs list frequently asked product support questions and provide links to troubleshooting information.
To view the FAQ for your specific product, visit the following Microsoft Web site, and then click your product.
Third-Party Contact Information
If the file is from a third-party manufacturer, contact that manufacturer for more information and support.
For information about how to contact the manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: 3rd
Keywords: kbenv kberrmsg kbfile kbinfo kbtshoot KB323714
