Article ID: 323627
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q323627
SYMPTOMS
When you use the software distribution feature of Microsoft Systems Management Server (SMS) to distribute software, some targeted client computers may not report the status correctly in the Administrator console. The percentage of clients that are missing their status message in the Administrator console increases as the number of clients that are running a scheduled advertisement increases or as the number of clients for each client access point (CAP) increases. When you view the clients manually, you notice that the advertisement ran successfully but that the status message was not propagated to the Administrator console. When this problem occurs, the Cqmgr32.log file on a client computer that is missing the status message contains entries similar to the following text:
--Validating Item 'Item 61949725'
--Servicing Item 'Item 61949725'
--Inserted Item[Item 61949725] into list
--Trying to copy Item[Item 61949725], copy try no. 1
--Item[Item 61949725] NOT copied, already exists, set status to Remove
--Skipping Item 'Item 61949725', it is marked for deletion
--Removing Item 'Item 61949725'
CAUSE
The Cqmgr32.log file corresponds to Copy Queue Manager (CQMGR) on the client computer. The CQMGR component is the client component that is responsible for copying files from the client to the appropriate Inbox on an available CAP. During typical processing, CQMGR creates a pseudo-random file name and then tries to copy the file to the Inbox. If the file name is already in use, this operation does not succeed. When the copy process does not succeed because of a file name collision, the CQMGR component creates a new random file name and retries the operation up to 50 times.
The hotfix for this article makes the following changes to the CQMGR behavior:
- It replaces the algorithm that is used to generate the pseudo-random file name with an updated algorithm that is less likely to produce the same file names from multiple clients.
- It changes the maximum retries to 10.
- It changes the behavior so that when a copy operation is not successful, the item is not deleted permanently. This item is retried during the next copy cycle.
This problem can also occur with other files that the client components send to the CAP by using the CQMGR component. However, you may notice this problem most frequently with status messages because there are so many of them.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to obtain the latest Systems Management Server 2.0 service pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
The post-Service Pack 3 (SP3) version of this hotfix has the following file attributes or later:
Date Time Version Size File name Platform
--------------------------------------------------------------------------------
15-Jun-2002 02:11 2.0.3.1 274,066 Q323627.exe
02-Mar-2001 02:35 67 Compverbase.ini
02-Mar-2001 02:35 67 Compversmsapm32.ini
02-Mar-2001 02:35 67 Compverswdist.ini
02-Mar-2001 01:30 2.0.92.9 395,032 Apasetup.exe I386
01-Mar-2001 13:00 2.0.1493.3125 259,936 Bindclin.dll I386
02-Mar-2001 00:15 2.0.1493.3251 182,096 Ccim32.dll I386
02-Mar-2001 02:35 2.0.92.9 1,324,086 Ccmcore.exe I386
02-Mar-2001 02:35 2.0.1493.3267 3,403,117 Clicore.exe I386
02-Mar-2001 00:10 2.0.1493.3238 88,432 Clisvcl.exe I386
02-Mar-2001 02:35 2.0.1493.3267 41,312 Cqmgr32.dll I386
01-Mar-2001 13:00 2.0.1493.3125 338,272 Mslmclin.dll I386
01-Mar-2001 13:00 2.0.1493.3125 269,664 Ndsclin.dll I386
02-Mar-2001 00:00 2.0.1493.3236 54,128 Odpsys32.exe I386
02-Mar-2001 00:00 2.0.1493.3236 60,272 Odpusr32.exe I386
25-Sep-2001 23:14 2.0.1250.7 762,688 Preinst.exe I386
02-Mar-2001 01:30 2.0.1493.3254 291,696 Smsapm32.exe I386
02-Mar-2001 02:05 2.0.92.9 639,658 Swdist32.exe I386
02-Mar-2001 01:30 2.0.92.9 655,463 Apasetup.exe Alpha
02-Mar-2001 00:15 2.0.1493.3251 293,648 Ccim32.dll Alpha
02-Mar-2001 02:35 2.0.92.9 1,925,241 Ccmcore.exe Alpha
02-Mar-2001 02:35 2.0.1493.3267 4,444,057 Clicore.exe Alpha
02-Mar-2001 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha
02-Mar-2001 02:35 2.0.1493.3267 69,904 Cqmgr32.dll Alpha
01-Mar-2001 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
02-Mar-2001 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha
02-Mar-2001 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha
02-Mar-2001 01:30 2.0.1493.3254 387,856 Smsapm32.exe Alpha
02-Mar-2001 02:05 2.0.92.9 693,202 Swdist32.exe Alpha
The post-Service Pack 4 (SP4) version of this hotfix has the following file attributes or later:
Date Time Version Size File name Platform ---------------------------------------------------------------------- 22-Oct-2002 10:45 2.0.4.1 254,050 Q323627.exe 01-May-2002 15:30 2.0.92.9 637,761 Apasetup.exe Alpha 01-May-2002 12:05 2.0.1493.4105 295,184 Ccim32.dll Alpha 01-May-2002 15:45 2.0.92.9 1,926,762 Ccmcore.exe Alpha 01-May-2002 15:45 2.0.1493.4149 4,452,934 Clicore.exe Alpha 01-May-2002 12:05 2.0.1493.4105 125,712 Clisvcl.exe Alpha 01-May-2002 15:45 2.0.1493.4149 13,584 Cliver.exe Alpha 01-May-2002 15:45 67 Compverbase.ini 01-May-2002 15:45 67 Compversmsapm32.ini 01-May-2002 15:45 67 Compverswdist.ini 01-May-2002 15:45 2.0.1493.4149 55,056 Cqmgr32.dll Alpha 01-May-2002 15:30 2.0.1493.4146 75,536 Odpsys32.exe Alpha 01-May-2002 15:30 2.0.1493.4146 83,216 Odpusr32.exe Alpha 01-May-2002 15:30 2.0.1493.4146 327,952 Smsapm32.exe Alpha 01-May-2002 15:30 2.0.92.9 694,809 Swdist32.exe Alpha 01-May-2002 15:30 2.0.92.9 390,510 Apasetup.exe X86 01-May-2002 12:05 2.0.1493.4105 182,096 Ccim32.dll X86 01-May-2002 15:45 2.0.92.9 1,324,785 Ccmcore.exe X86 01-May-2002 15:45 2.0.1493.4149 3,409,460 Clicore.exe X86 01-May-2002 12:05 2.0.1493.4105 88,432 Clisvcl.exe X86 01-May-2002 15:45 2.0.1493.4149 8,512 Cliver.exe X86 01-May-2002 15:45 67 Compverbase.ini 01-May-2002 15:45 67 Compversmsapm32.ini 01-May-2002 15:45 67 Compverswdist.ini 01-May-2002 15:45 2.0.1493.4149 34,656 Cqmgr32.dll X86 01-May-2002 15:30 2.0.1493.4146 54,128 Odpsys32.exe X86 01-May-2002 15:30 2.0.1493.4146 60,784 Odpusr32.exe X86 01-May-2002 15:30 2.0.1493.4146 63,344 Odpwin9x.exe X86 01-May-2002 17:10 2.0.1493.4154 830,224 Preinst.exe X86 01-May-2002 15:30 2.0.1493.4146 249,200 Smsapm32.exe X86 01-May-2002 15:30 2.0.92.9 640,761 Swdist32.exe X86
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in SMS 2.0 Service Pack 5.
Keywords: kbqfe kbhotfixserver kbsoftwaredist kbbug kbfix kbsms200presp5fix KB323627
