Article ID: 323565
Article Last Modified on 12/2/2002
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q323565
SYMPTOMS
If you connect to the Internet by using America Online version 7.0 and you then try to start a Remote Assistance session, the session may disconnect after the ticket is initially negotiated. The disconnect occurs before the desktop becomes visible to the expert in the session. The session may also seem to "freeze" on the computer that initiates the session before the expert is disconnected.
RESOLUTION
To resolve this issue, contact America Online to inquire about obtaining an update that is compatible with the Windows XP Remote Assistance feature. For additional information, visit the America Online Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
306478 Troubleshooting America Online in Windows XP
299282 Cannot Use MSN EXPLORER or AOL To Send a Remote Assistance Invitation via Email Option
304023 How to Change the E-mail Program That Is Used By Remote Assistance
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact America Online, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: aol
Keywords: kbprb kb3rdparty KB323565
