Article ID: 322372
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q322372
SYMPTOMS
When you delete a shortcut to a public folder from your Favorites folder in Outlook 2000, the public folder may also be deleted.
CAUSE
When you initially add a shortcut to a public folder in your Favorites in Outlook 2002, Outlook 2002 registers the shortcut for the original folder to the Favorites folder. When you add the same public folder to your Favorites again, Outlook 2002 may register the path to the original folder, which Outlook 2002 creates as a cache object. As a result, Outlook 2002 deletes the original public folder itself and the shortcut.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
This problem occurs under very specific circumstances, as illustrated in the following table.
Case 1 Case 2 Case 3 Case 4 Case 5 Case 6 Case 7
----------------------------------------------------------------------
Start Start Start Start Start Start Start
Outlook Outlook Outlook Outlook Outlook Outlook Outlook
2002 2002 2002 2002 2002 2002 2002
----------------------------------------------------------------------
Add a Add a Add a Add a Add a Add a Add a
shortcut shortcut shortcut shortcut shortcut shortcut shortcut
to public to public to public to public to public to public to public
folder A folder A folder A folder A folder A folder A folder A
as as as as as as as
Favorite Favorite Favorite Favorite Favorite Favorite Favorite
folder folder folder folder folder folder folder
name A1. name A1. name A1. name A1. name A1. name A1. name A1.
----------------------------------------------------------------------
- - - - - - Quit and
then
restart
Outlook
2002.
----------------------------------------------------------------------
Delete Delete Delete Delete Delete Delete Delete
the the the the the the the
shortcut shortcut shortcut shortcut shortcut shortcut shortcut
A1. A1. A1. A1. A1. A1. A1.
----------------------------------------------------------------------
- Add a - Add a - - -
shortcut shortcut
to public to public
folder B folder B
as as
Favorite Favorite
folder folder
name B1. name B1.
----------------------------------------------------------------------
- Delete the - - - - -
shortcut
B1.
----------------------------------------------------------------------
- - - - Quit and
then
restart
Outlook
2002.
----------------------------------------------------------------------
Add a Add a Add a Add a Add a Add a Add a
shortcut shortcut shortcut shortcut shortcut shortcut shortcut
to public to public to public to public to public to public to public
folder A folder A folder A folder A folder A folder A folder A
as as as as as as as
Favorite Favorite Favorite Favorite Favorite Favorite Favorite
folder folder folder folder folder folder folder
name A2. name A2. name A2. name A2. name A2. name A2. name A2.
----------------------------------------------------------------------
- - Add a - - - -
shortcut
to public
folder B
as
Favorite
folder
name B1.
----------------------------------------------------------------------
- - Delete - - - -
the
shortcut
B1.
----------------------------------------------------------------------
- - - - - Quit and -
then
restart
Outlook
2000.
----------------------------------------------------------------------
Delete Delete Delete Delete Delete Delete Delete
the the the the the the the
shortcut shortcut shortcut shortcut shortcut shortcut shortcut
A2. A2. A2. A2. A2. A2. A2.
----------------------------------------------------------------------
Result: Resutlt: Result: Result: Result: Result: Result:
Both the Only the Only the Only the Only the Only the Both the
shortcut shortcut shortcut shortcut shortcut shortcut shortcut
and is is is is is and
Folder A deleted. deleted. deleted. deleted. deleted. Folder A
are are
deleted. deleted.
Additional query words: pf delete
Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbhotfixserver KB322372
