Microsoft KB Archive/322201

Knowledge Base

You receive a "MS Visual C++ Runtime Library Runtime Error" error message when you try to close a Word document or quit Word 2002 or Word 2003

Article ID: 322201

Article Last Modified on 5/18/2007

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APPLIES TO

• Microsoft Office Word 2003
• Microsoft Word 2002 Standard Edition

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This article was previously published under Q322201

SYMPTOMS

When you try to quit Microsoft Word or close a Word document, you may receive an error message that is similar to the following:

MS Visual C ++ Runtime Library Runtime Error!
C:\Program Files\Microsoft Office\Office10\Winword.EXE

CAUSE

This problem may occur if the Works in Word Suite Add-in is installed on your computer.

RESOLUTION

To resolve this problem, remove the Works in Word Suite Add-in. To do this, follow these steps.

After you remove the Works in Word Suite Add-in, Word may not be available from the Works Task Launcher.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, and then click Control Panel.
2. Double-click Add or Remove Programs.
3. Click Microsoft Works in Word Suite Add-in, and then click Change/Remove.
4. Click OK to confirm the removal.
5. Click Close.
6. Restart your computer.

If this problem occurs but you do not have Microsoft Works installed, click the article number below to view the article in the Microsoft Knowledge Base, and then use the Troubleshoot Utility to determine the origin of the error message.

For additional information about the Troubleshoot Utility, click the following article number to view the article in the Microsoft Knowledge Base:

289506 How to install and use the Support.dot template in Microsoft Word 2002

Additional query words: prb wd2002 wd2003

Keywords: kbaddin kberrmsg kbprb KB322201

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