Microsoft KB Archive/322135

Knowledge Base

Error message when you click the Setup.exe file to start the installation of Pocket Streets: "Error Extracting Support Files"

Article ID: 322135

Article Last Modified on 10/30/2007

---

APPLIES TO

• Microsoft MapPoint 2002 Standard Edition
• Microsoft Streets & Trips 2008
• Microsoft Streets & Trips 2008 with Connected Services
• Microsoft Streets & Trips 2008 with GPS Locator
• Microsoft Streets & Trips 2002 Standard Edition

---

This article was previously published under Q322135

SYMPTOMS

When you click the Setup.exe file to start the installation of Microsoft Pocket Streets 2002, you may receive an error message that resembles one of the following:

Error extracting support files: Server execution failed.

Application manager cannot install this application on your mobile device due to an invalid setup file.

CAUSE

This problem may occur if InstallShield is not completely installed.

RESOLUTION

To resolve this problem, download and install the most recent version of Microsoft Reader, and then install Pocket Streets. To do this, follow these steps in the order in which they are presented.

Download and Install Microsoft Reader

1. Connect to the Internet, and then visit the following Microsoft Web site:

   Microsoft Reader for PC
   http://www.microsoft.com/downloads/details.aspx?FamilyID=2507a77a-5485-47d8-a560-3f182fbcdf8f

2. Click to download the most recent version of Reader.
3. When the File Download dialog box appears, click Open.
4. Follow the on-screen instructions to complete the installation process.

Install Pocket Streets

1. Note Before you install Pocket Streets, make sure that your Pocket PC is connected to your desktop computer and that Microsoft Windows CE Services or ActiveSync is installed on the desktop computer.
   

1. Insert the Streets & Trips 2002 or MapPoint 2002 Setup CD into the CD-ROM drive or DVD-ROM drive. Hold down the SHIFT key to prevent Setup from starting automatically.
2. Double-click My Computer.
3. Right-click the CD drive, and then click Explore.
4. Double-click Pstreets.
5. Double-click Setup.exe.
6. Follow the instructions that appear on the to install Pocket Streets.

MORE INFORMATION

For more information about InstallShield, visit the following InstallShield Web site:

InstallShield
http://www.installshield.com

For more information about ActiveSync, visit the following Microsoft Web site:

ActiveSync
http://www.microsoft.com/windowsmobile/activesync/default.mspx

Additional query words: pocketpc ppc

Keywords: kbprb KB322135

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.